Opportunity This is a unique role requiring a dynamic individual who is the Subject Matter Expert in Flight Centre's Air Distribution systems, including multiple GDS and TPConnects solutions.Sitting in the Global Supply team, you will provide technical support and consultancy to internal and external businesses, working and consulting with our consultant support teams, brands, Project Management & Engineering (PM&E), vendors, and management, often bridging the gap between the business and technology. You will be responsible for handling third level support escalations and for delivering proactive and preventative support, through understanding key support drivers and levers to improve consultant, support agent and off-shore partner knowledge.As a Systems Analyst, you will often be involved in complex projects, troubleshooting technical issues and provide guidance on best practices, technical solutions, and prioritisation. You will play a critical role in implementation, maintenance and ensuring that the systems are operationally robust and efficient.You will be responsible for keeping a finger on the pulse in your field of expertise, with the focus on continuous learning, problem-solving, and innovation, in order to drive technical excellence. What you will be doing: Maintain a detailed understand of our Air Distribution systems and their relationship with Flight Centre Travel Group (FCTG) systems and users, and the business impacts of any changesProvide high level technical assistance by handling third level support escalations, ensuring issues are fully understood, clearly documented and/or solution providedProactively identify trends and identify opportunities to simplify, streamline or enhanceWork with the Business Improvement Managers to assist in creating and validating processes to enhance business productivity through automation and off-shoringEngage with stakeholders to identify and communicate business risks and opportunitiesArticulate business requirements, including 'why' for change or continuation of current systems and/or processesLiaising with internal support business to limit duplication and ensure consistency in delivery of knowledge and resourcesRelease management – including signing-off testing, communications, and deployment of system releases, and the impacts around their integration with FCTG systemsDevelopment and management of knowledge articles in conjunction with internal stakeholdersProvide expertise for upskilling of Support & Off-shore team members to consistently improve the delivery of consultant support and trainingBe an expert in our Air Distribution systems, technical configuration, Support technical implementations across markets and brands - understand Global Air Connectivity business plan and strategyUnderstand the evolving Air Distribution NDC (New Distribution Capability) strategies in each regionManage and maintain multi-level relationships, both internally and externally, with key business stakeholders across suppliers, Corporate, Leisure and Supply divisions What you will need:Essential Minimum of 5 years' Travel industry experience in working with Air Distribution systems and our products such as Sabre, Amadeus, Travelport or other air aggregators1-2 years' leadership experience Desired Experience with NDC and Air Content & Distribution experience as a technology specialist / analystExperience in business analysis or project managementExperience in process design and Implementation / delivery roles Hours: The business hours are Monday to Friday from 8:30 am to 5:30 pm – plus some outside of standard office hours to service global business partners.Location: The team is based in Brisbane HQ with flexible/interstate/NZ HQ options also available. What's in it for you: Salary: The successful candidate will be rewarded with a base salary package of $87,125 (+ super), plus a potential 10% upside bonusCulture: You will be employed by an inclusive company that takes pride in their employees and offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Development: individualised Learning & Development pathway optionsExclusive Staff Discounts: accessible via our employee-only portal with 350+ of Australia's leading retailers, health and wellness discounts, financial planning advice, employee share plan and moreTravel Discounts: including family and friends - flights, hotels, tours, cruises, travel insurance Flexibility: flexible/hybrid options availableBrightness of Future: career opportunities in a network of brands and businesses across the?globe -?we prefer to promote from within Corporate Health Discounts: access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to 24/7 internal gymMental Health: support and Employee Assistance Program for staff and familySocial: regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Lisbon in 2024)?Pride: reconciliation, diversity and inclusion practices - a Corporate Social Responsibility program supporting the environment and nominated charities through workplace giving, paid volunteer leave and fundraising through the Flight Centre FoundationSustainability: the protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment #LI-CM1Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes.
