Select how often (in days) to receive an alert: Create Alert
Location: Parramatta CBD with access to hybrid work arrangements Ongoing role with career development opportunities Salary from $106,025 to $117,363 + super and annual leave loading Diverse and inclusive organisation with generous leave entitlements including flex leave and access to Fitness Passport Your role We are looking for an experienced System Administrator to join our dynamic team.
The role sits within our Enterprise Applications and Platforms team and provides support across a range of different application technologies to allow DCJ business units to deliver services in areas such as service management, records management, child protection, housing and disability services.
The System Administrator (Miscellaneous Apps) provides functional, technical and system administration support and advice for the day-to-day operations of a number of business applications including Content Manager, Legal Matter Management Application, and Housing and Child Protection Data Warehouses. The role monitors, maintains and configures these applications including access and release management. The successful candidate will have recent second level application support experience for case management and records management systems as well as a willingness to learn and support multiple systems.
This is a fantastic opportunity to be part of a culture that is supportive, engaging and rewarding, whilst working in a fast-paced and flexible environment.
What you'll do Assign incidents and service requests to support staff within assigned area of responsibility, balancing work allocation in accordance with priority and urgency. Ensure resolution in line with agreed Service Level Agreements (SLAs). Undertake complex incident restoration and initiate problem management processes to identify root cause of service failures. Implement remedies and/or preventative measures to resolve service issues and maximise service availability. Ensure system access rights and privileges are reviewed regularly for assigned systems and compliance evidence documented. Investigate identified security breaches in accordance with established procedures and recommend preventive actions. Develop, review and maintain support documentation to assist others in restoring services and reduce the impact of unplanned outages and promote and ensure the use of agreed upon methods, tools and reference material to drive efficiency and consistency within the team. Manage set-up activities for large-scale or complex configuration changes or deployments to the assigned systems to comply with operational requirements. Analyse and report on the performance of assigned systems and applications to guide owners in the development of business cases for necessary upgrades or decisions that will reduce issues and/or eliminate adverse impacts on service delivery. Monitor service delivery performance metrics and liaise with stakeholders and customers to ensure that SLAs are not breached.
What we're looking for Tertiary qualifications and/or equivalent experience in systems administration Detailed knowledge of multiple, complex platforms and technologies Excellent communication skills with the capability to build and maintain stakeholder relationships High level time management and the ability to prioritise tasks with competing deadlines This role may require participation in an on-call and/or after hours work roster to ensure service continuity to clients or maintenance activities outside normal business hours. We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.
What We Offer We offer a variety of benefits, including:
A challenging and rewarding career Flexible, autonomous work environment Competitive pay and conditions Training and development opportunities to build and maintain capabilities Health & Wellbeing and Employee Assistance Programs. Want more information? Visit our website to see more information on Working for us.
We do work that really matters Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It's work that really matters.
Click apply, attach a cover letter (maximum 2 pages) outlining how you meet the requirements of the role as well as an up-to-date résumé (maximum 5 pages).
For more information about the role or what it's like to work for DCJ, please contact the hiring manager David Pettit via ******
If you've got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please call Jodie McGlinn on 02 9765 3958 or via ******
Inclusion and Diversity lies at the heart of how we recruit We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.
A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.
Thank you for your interest in this role. We look forward to receiving your application.
#J-18808-Ljbffr
