Title:System Administrator (L2)Your KBR future – delivering solutions and changing the worldAbout KBR:We are a company of innovators, thinkers, creators, explorers, volunteers and dreamers who all share one goal — to improve the world.KBR delivers science, technology and engineering solutions to governments and companies around the world.KBR employs approximately 34,000 people performing diverse, complex, and mission-critical roles in 33 countries.For 65 years, KBR and its heritage companies are proud to have delivered some of Australia's largest and most complex projects.With around 2,000 employees in 6 primary offices throughout Australia, we are committed to social and environmental sustainability and delivering projects with a digital mindset driving innovation within our business and for our customers.We help ensure mission success on land, in the air, at sea, in space and cyberspace for our defence customers.From individual technologies and services to comprehensive project delivery and mission execution, no other company can match the breadth and depth of KBR.KBR comprises a diverse team who provide a broad spectrum of capabilities across Australia and the Asia Pacific.Our proven project teams readily address complex and multi-disciplinary activities, providing low-risk and cost-effective solutions to the defence force.Learn more about our business .The Opportunity:As the System administrator (L2) you will be responsible for supporting IT environments owned by the Commonwealth of Australia under the ITIL Framework.They will contribute their knowledge and experience to cross-functional teams, provide technical support to customer projects when required, and help drive the continuous service improvement of the IT systems.The System Administrator (L2) is a member of the GS APAC Mission IT and Security Solutions (MITSS) team.Your role will involve investigating, triaging, resolving and escalating complex incidents & Service Requests within the Service Desk to L3 resolver groups.Your expertise will play a crucial part in ensuring our IT infrastructure and related systems remain a state of high availabilityThe key responsibilities of the role will include, but is not limited to: Provide L2 Technical Support and administration via clients ITSM toolset within the Service health indicator (SHI'S) timeframePerform backup checks & remediation of systemsCreate and Update Standard Operating Procedures (SOP'S)Assisting and Managing Identity Management ServicesAssist with Building and Rebuilding Desktop & WorkstationsThird Party Vendor EngagementParticipate in client projects when requiredAny other duties as requiredAs the ideal candidate you will bring:Essential:Currently hold and maintain an NV1 Security Clearance.This role requires on-site attendance in Canberra.Technical Qualifications (e.g.Engineering, ICT Certifications)Experience working in a customer-facing Service Desk environment (Level 2 IT Support role).ITIL Foundations V3 or V4.Demonstrated knowledge and experience of Microsoft Server 2016/2019 environments, networking, general software & hardware, and Active Directory.Demonstrated knowledge and experience of VMware vSphere 6.7+Demonstrated knowledge and experience of Veeam Backup SolutionsBasic Knowledge and Experience with SplunkProficient in process analysis, problem-solving techniques, and troubleshooting skills.Experience with and an understanding of remote support tools and ticketing.Excellent communication and customer service skills.Excellent written and verbal communication skills.Desirable:Microsoft Certifications or equivalent experience.Bachelor's degree in information technology or bachelor's degree in computer science.Experience with Tenable NessusBenefits of KBRA workplace culture certified as a Great Place To Work (Aus, India, UK & US)Flexible working conditionsCompetitive salary (including annual reviews)Paid Parental leavePaid Reservist leaveIncome protectionCorporate rewardsSalary packaging/Novated leasingDiscounted employee stock purchase plansFlu shots, skin checks and private health insurance discountsCareer development: Online learning, mentorship and career pathwaysIf you're ready to shape tomorrow, let's get started.Apply Now!#LI-JAW1
