Sydney Service Technician

Welcome to the career pages of STULZ Oceania! Please see below for a list ofcurrent open roles.Providing service and maintenance to customers inside the Melbournemetropolitan and regional areas.Backed by over 70 years experience, STULZ is a global provider ofinnovative data centre cooling solutions and services for mission criticalfacilities such as; computer rooms, data centres, medical and industrialapplications. Our equipment is developed and manufactured in Germany tothe very highest standards of quality and includes traditional roomcooling, high-density cooling, chillers, air handling units with adiabaticcooling and modular data centres.
Job DescriptionResponsibilities Carry out preventative maintenance work and attend to service calloutsand repairs.Install & commissioning of Stulz equipment within criticalenvironments.Ensure that all service calls, preventative maintenance and repair workis carried out to highest possible standard and to the client'sexpectations and satisfaction.Build and maintain strong customer relationships.Ensure service and preventative maintenance reports are fully completeand processed promptly.Regular communication with office staff for coordination of work.Perform work in a safe manner according to WHS requirements.Skills and experience required:
Minimum 5 years' industry experienceExperience in critical commercial environments will be highly regarded.Full Refrigeration and Air conditioning qualifications.Licenses and certifications as required by Victorian or nationallegislationDrivers licencePersonal Attributes Ability to work autonomouslyWork in a professional mannerExceptional Customer Service SkillsExceptional organisational and time management skillsAbility to accurately prioritise workAbility to work successfully within a team environmentOn offer An ideal opportunity for someone looking for a long-term career with areputable, growing, privately-owned company within a supportive workenvironment.
Comprehensive, ongoing technical training and personal developmentOpportunity to develop your technical expertiseCareer progression opportunitiesProviding service and maintenance to customers inside the Sydneymetropolitan area.Backed by over 70 years experience, STULZ is a global provider ofinnovative data centre cooling solutions and services for mission criticalfacilities such as; computer rooms, data centres, medical and industrialapplications. Our equipment is developed and manufactured inGermanyto the very highest standards of quality and includestraditional room cooling, high-density cooling, chillers, air handlingunits with adiabatic cooling and modular data centres.
Responsibilities Carry out preventative maintenance work and attend to service calloutsand repairs.Install & commissioning of Stulz equipment within criticalenvironments.Ensure that all service calls, preventative maintenance and repair workis carried out to highest possible standard and to the client'sexpectations and satisfaction.Build and maintain strong customer relationships.Ensure service and preventative maintenance reports are fully completeand processed promptly.Regular communication with office staff for coordination of work.Skills and experience required:
Minimum 5 years' industry experienceFull Refrigeration and Air conditioning qualifications.Arc Tick LicensePersonal Attributes Ability to work autonomouslyWork in a professional mannerExceptional Customer Service SkillsExceptional organisational and time management skillsAbility to accurately prioritise workAbility to work successfully within a team environmentThis position is ideal for someone looking for long term career prospectswithin a reputable, growing, privately-owned company.
Providing service and maintenance to customers inside the Brisbanemetropolitan area.Backed by over 70 years experience, STULZ is a global provider ofinnovative data centre cooling solutions and services for mission criticalfacilities such as; computer rooms, data centres, medical and industrialapplications. Our equipment is developed and manufactured inGermanyto the very highest standards of quality and includestraditional room cooling, high-density cooling, chillers, air handlingunits with adiabatic cooling and modular data centres.
Responsibilities Carry out preventative maintenance work and attend to service calloutsand repairs.Install & commissioning of Stulz equipment within criticalenvironments.Ensure that all service calls, preventative maintenance and repair workis carried out to highest possible standard and to the client'sexpectations and satisfaction.Build and maintain strong customer relationships.Ensure service and preventative maintenance reports are fully completeand processed promptly.Regular communication with office staff for coordination of work.Skills and experience required:
Minimum 5 years' industry experienceFull Refrigeration and Air conditioning qualifications.Arc Tick LicensePersonal Attributes Ability to work autonomouslyWork in a professional mannerExceptional Customer Service SkillsExceptional organisational and time management skillsAbility to accurately prioritise workAbility to work successfully within a team environmentThis position is ideal for someone looking for long term career prospectswithin a reputable, growing, privately-owned company.
Stulz Oceania continuously strives to deliver the most resilient and energy-efficient cooling and power solutions to support the protection of lives, critical data, our economy, and our future.
We meet the critical environment needs of our customers by demonstrating our experience and knowledge, our innovative technologies, and our exceptional levels of service.
JOB SCOPE Responsible for the Victoria service division's Profit and Loss.
To plan, direct and manage the service departments activities.
Provide effective leadership to the service team.
Improve the company's market position and achieve financial growth by achieving and exceeding sales (service) targets in relation to service maintenance support services (warranty convert, renewals and new customer opportunities), professional services, service quotations, product and solutions sales, upselling and cross selling.
Continue to maintain a team culture within the service department that aligns with our brand values.
Ensure the Company's high brand image is maintained and upheld at all times.
Responsibilities Ensure that the department is operates in an efficient manner and that a high standard of customer service is provided in response to breakdown calls, start up, installation and regular maintenance.Ensure morale, spirit and harmony within the Service department remains at a high level.Ensure that all service technicians have an intimate knowledge of all aspects of our customer's site.Prioritisation of work and resource allocation to meet daily work requirements. This includes any Service subcontractors to achieve this outcome.Identify opportunities to expand the Service Departments offering and make direct representation to prospects and customers in order to expand the service business and work with our Service sales function to achieve coordinated approach.Ensure that the team are fully trained to meet their objectives and utilise the equipment and resources that are available to them.Create a culture of continuous feedback by appraising staff on an ongoing basis and regularly review performance.Proactively support the service team with problem solving and take a hands on approach when needed.Provide safe work practices and ensure that staff welfare is secured.Ensure that all Company's WHS policies and procedures are followed at all times.Ensuring procedural compliance for all processes and adherence to company policy.Ensure customer contact data is accurate.Manage productivity and local expenses and to within budget and levels of responsibility.Manage Warranty Claim Workflow process for the State.Maintain professional and effective relationships with internal teams.Care for, and maintain, company vehicles and capital equipment.Ensure spare stocks and materials are adequate to requirements and conduct regular stock takes.Ensure staff are professionally presented and represent the company to their customers to a high standard.Assist in training and participate in customer demonstration or promotional seminars.Be a role model for our brand values.All other functions deemed necessary for the roleWe are always looking for talented individuals to join our team. If you don't see a job on offer that reflects your capability set or you are looking to expand your career, reach out. Our team would love to meet you and even if the right opportunity is not on offer today, our ever expanding operations mean, that opportunity might be just around the corner. So let's get to know one another.
People & Culture To apply for any position at Stulz please contact HR at :
People and Culture Manager
STULZ Oceania – Head Office
34 Bearing Road Seven Hills,
NSW 2147 Contact details Office : +61 2 9674 4700 Email: ****** Fax : +61 2 9674 6722
WHY
JOIN
STULZ"The most common feedback we received from our teams is that our working environment is caring, collaborative and consultative. The teamwork, comradery, morale and spirit sets us apart"
ONGOING TRAININGWith initiatives such as the emerging leadership program we have range of opportunities for our team further their careers. Today, many of our key people have undertaken one of our programs and it has given them the opportunity to grow and expand their expertise and experience across the organisation
OPPORTUNITIES FOR GROWTHWhere you start is not where you will stay. We have a significant footprint across the Oceanic region and are part of a broader global brand. The opportunities for growth are not limited to simply moving up the ladder either. We have supported teams who have wanted to upskill, reskill and try completely new roles. If you want to expand your horizons, we are here to foster your talents and help you realise your ambitions.
WHAT VALUES UNDERPIN EVERYTHING STULZ OCEANIA DOES?We are a close-knit organisation who collaborate well internally. Similarly we like to form deeper partnership with our clients. We believe this achieves better outcomes, faster.
Our quality products are designed with continual innovation in order to achieve greater performance, just as our people always aim to go a step further in their service to keep you up and running.
We don't act based on what's convenient in the short term. Our products are built to last and to protect your bottom line in the long run. Likewise, we support our customers with a view to establishing relationships that are made to last.
We'll always step-up and take responsibility, doing our best to make you as successful as possible because we know how important your operation is.
Our culture and commitmentFamily environment Benefit from the flat hierarchies and friendly culture of our family-owned company.
Global network Work in an international environment and get involved in diverse projects.
Sustainability Through our innovative and energy-efficient solutions, you will help us successfully contribute to the conservation of resources.
Mutual learning Whatever your gender, age, or origin – our employees support and learn from each other through intercultural cooperation.
Quality Work at the highest level, according to the latest standards.
Growth Exciting challenges await you in high-crisis industries and future-oriented markets.

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