Support Services Manager, Victorian Civil and Administrative Tribunal (VCAT) Department: Victorian Civil and Administrative Tribunal
About Us The Victorian Civil and Administrative Tribunal (VCAT) is a justice service that resolves a wide range of disputes for the Victorian community, including renting, planning, and consumer disputes. VCAT is committed to delivering an accessible service for all Victorians and is transforming our digital products and services to make it faster, easier, and more convenient for people to come to the tribunal.
About the Role VCAT is looking for an experienced people leader to lead our support services operations. This is a significant opportunity to help shape the future of how we provide support and guidance to Tribunal users that may have diverse and/or complex needs.
Reporting to the Senior Manager, Community Access Services, the Support Services Manager will lead the Support Services teams in the provision of accessible services to the Victorian community.
This is a demanding role in a unique service delivery envioronment. Support Services comprises of family/personal violence, disability liaison and Koori support.
All of these teams provide assistance to VCAT users that may have additional needs and require a more specialised level of support.
About You To be successful in this role, you will demonstrate:
experience in leadership and people management within a complex customer centric environment.an understanding of the issues faced by Tribunal users with diverse and complex needs and how to provide the support that they require.experience in successfully building important relationships with internal and external stakeholders.The ability to provide authoritative advice on a range operational matters that may impact your team and /or Tribunal users.The Support Services Manager role is designed to provide management and leadership support within our Support Services Group for a 12-month period, with the possibility of extension or an ongoing opportunity.
How to apply Click the 'Apply Now' button, ensuring you include the following in your application:
resume responses to the screening/key selection questions in the online application formOther information CSV is the employer of staff at Courts Group. CSV has a firm commitment through its Koori Employment Plan to increase participation of Aboriginal and Torres Strait Islander people across our workforce.
We value the unique backgrounds, experiences, and contributions that each person brings to our community and encourage and celebrate diversity. Those from the LGBTQIA+ community, women, people of all ages, with disabilities, culturally and linguistically diverse people, and those who are neurodiverse, are encouraged to apply.
We aim to create a workforce that reflects the community in which we live.
If you require adjustments to the recruitment and selection process or require an alternative format to any of the application material, please don't hesitate to get in touch with the Position Contact listed in the Position Description.
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