JOB DESCRIPTION
Title: Support Services Center Manager
Who We Are
KBR Government Solutions delivers full life cycle professional and technical solutions that improve operational readiness and drive innovation.
Our solutions help ensure mission success on land, air, sea, space and cyberspace for the Department of Defense, intelligence community, NASA and other federal agencies.
KBR's areas of expertise include engineering, logistics, operations, science, program management, mission IT and cybersecurity.
This project will provide the Customer with a consolidated Support Services Center as the focal point to receive, plan, program, allocate resources, schedule, document, reserve/issue and communicate requirements for Work Orders.
Who You Are
KBR is in search of a skilled Support Services Center (SSC) Manager to manage the Government site work order management process.
You will manage a team of specialists, focusing on operational effectiveness, maintenance, and repair of structures, systems and/or equipment.
The ideal candidate will demonstrate strong communication skills, analytical acumen, an eye for detail, and a proven ability to make decisions and adhere to strict deadlines.
This is a 24x7 operation which requires provision of on-call support.
Your role transcends conventional limits, placing a premium on the solid availability of essential systems.
It's imperative that these systems remain operational without interruption.
Your vigilant oversight and proactive maintenance strategies are the cornerstones of our commitment to delivering stellar customer service.
This role will be located in Alice Springs, Australia at a 4,400-acre facility with approximately 687,000 square feet of mission and support space.
This position is expected to be onsite 100%.
What You'll Do
In the role of Support Services Center Manager, your duties will include:
Direct the facilities' Work Order Management operations and repairs to include predictive and preventive maintenance including but not limited to structures, systems and/or equipment.
Serves as Service Order Manager for a project office performing maintenance and services.
Plans, schedules, coordinates and administers Preventive Maintenance to prevent equipment deterioration, malfunction and failure.
Responds to Triage Fix reactive maintenance work orders to repair or replace an item that has failed.
Tracks status of Work Orders and Job Orders.
Assess Work Order classification (Operational, Administrative, Support) and meet established priority response times.
Categorize and manage Triage Fix and Job Order priorities (Emergency, Urgent, Routine) and meet established priority response times.
Manages personnel and subcontractors conducting maintenance and repair activities.
Gathers, compiles, reviews and analyzes data related to facilities.
Coordinates pricing from outside vendors on material procurements.
Coordinates with engineering/architectural firms performing facility work and advises and recommends on facility issues.
Evaluates project bids for cost, quality and schedule.
Monitors and inspects services/construction to ensure adherence to quality standards and project schedules.
Leads operation, maintenance, repair and construction work teams.
May provide work direction.
Communicating effectively with diverse teams, responding to questions, and solving a range of operational issues.
Requirements
Possess an active Secret Security Clearance, or Host Nation NV-1 Clearance.
A minimum of five (5) years of experience supporting projects of similar scope, size and complexity.
A minimum of two (2) consecutive years of supervisory experience in a Support Center related field.
Knowledge of process improvement models.
Experience providing high-quality customer service.
Experience managing help desk services and work order management systems.
Demonstrated experience prioritizing daily/weekly/monthly work plans.
Demonstrated experience incorporating applicable environmental health and safety practices across responsible work areas.
Experience working in 24x7x365 operational environments requiring close coordination with mission operations.
Experience integrating project schedules.
Proficient knowledge and experience in the use of project management concepts to manage items including, but not limited to project schedule, scope, cost, risk, and deliverables and related metrics.
BENEFITS
KBR offers a best-in-class total compensation and benefits package including a 401k plan with company match, medical, dental, vision, life insurance, AD&D, flexible spending account, paid time off, or flexible work schedule.
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