About us Apprenticeship Support Australia (ASA) is thrilled to announce that we have been awarded the Australian Government's contract to support apprenticeships and traineeships in New South Wales, Victoria, Western Australia, Tasmania, South Australia, and Queensland for 2024 – 2026, set to begin on 1 July.
ASA is excited to leverage our 26 years of apprenticeship support through enhanced services to further improve retention, completion and satisfaction rates for apprentices and their employers.
ASA will continue to provide free quality end-to-end advice and assistance, ensuring a clear understanding for apprentices and employers on how to access quality support when needed throughout their apprenticeship or traineeship.
Apprenticeships and traineeships play a vital role in the Australian Vocational Educational and Training system.
They contribute significantly to the Australian economy by bridging the gap between individuals' career aspirations and employers' skills requirements.
These apprenticeships provide opportunities for people to receive training, pursue studies and earn an income across a diverse range of occupations.
ASA is proud to be a national contributor to this vital system.
About the role The Support Services Administrator is responsible for supporting Australian Apprentices (AA) and employers claim entitlements under the Commonwealth incentives program and other personal support programs, as well as managing the lodgment of Apprenticeship Training Contracts, handling inbound calls related to routine enquiries from AAs and employers on various matters, and performing other administrative/processing tasks.
About you This position is well suited to an organised individual who can work autonomously as well as part of a team, thrives in a busy environment, and has the ability to build rapport with various internal and external stakeholders.
In addition, you will have: Proficient skills in MS Office, and the ability to use external computer-based databases.
Previous experience in an administrative role.
The ability to adhere to timeframes and meet deadlines.
Strong customer service skills and an excellent telephone manner.
Clear and impactful communication capabilities.
The ability to interpret guidelines and procedures.
Understanding and applying Government guidelines and related VET legislation would be highly regarded.
Please note that the successful applicant/s will be subject to a range of pre-employment checks including a satisfactory police check, working with children check, work-related references, and evidence of working rights as a pre-condition of employment.
How to apply If this sounds like you, please apply online under the Careers section of our website, Applications, including a cover letter addressing one question only which is "What has attracted you to apply for this role and what can you bring to this role and our organisation" should be addressed to the HR Team.
The position description can be found under the Careers section of our website.
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