**Job Title: Support Representative - Remote Work**
**Company: Hartford Financial Services Group**
**Location: Canberra, Australian Capital Territory, AU**
**Job Type: Part-time**
**Seniority: Associate Level**
**Years of Experience: 4**
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**Job Description:**
Hartford Financial Services Group is seeking a dedicated and experienced Support Representative to join our dynamic team. This part-time remote position is ideal for those who are passionate about providing exceptional customer support and are looking to make a difference in the financial services industry.
**Key Responsibilities:**
- **Customer Support Operations:** Provide high-quality support to our customers via phone, email, and chat, ensuring a prompt and efficient resolution to their inquiries.
- **Issue Resolution:** Investigate and resolve customer complaints and issues with professionalism and empathy. Maintain a strong follow-up system to ensure that issues are thoroughly addressed and documented.
- **Product Knowledge:** Maintain a comprehensive understanding of Hartford Financial products and services. Regularly update and enhance knowledge to assist customers effectively.
- **Documentation:** Accurately document all interactions with customers in our customer relationship management (CRM) system, ensuring an exceptional record of customer communications and support activities.
- **Team Collaboration:** Work closely with other team members and departments (such as sales and technical support) to facilitate the resolution of complex issues and continuously improve overall customer experience.
- **Feedback & Improvement:** Gather customer feedback and provide insights to management to help improve products, services, and processes.
- **Training & Mentoring:** Assist in training new support representatives, sharing best practices, and contributing to a positive team atmosphere.
- **Community Engagement:** Participate in corporate social responsibility initiatives to give back to the community, reinforcing Hartford's commitment to making a difference.
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**Requirements:**
- **Experience:** Minimum of 4 years in a customer service or support role, preferably within the financial services sector.
- **Education:** A bachelor's degree in Business Administration, Finance, Communication, or a related field is preferred.
- **Technical Skills:** Proficiency in using CRM software, Microsoft Office Suite, and other relevant tools and technologies.
- **Personality Traits:**
- **Reliable:** Consistent and dependable in performing job duties and meeting customer needs.
- **Dedicated:** Committed to going above and beyond in providing excellent service to customers.
- **Soft Skills:**
- **Persuasion:** Ability to influence customers regarding products and services, and to effectively communicate solutions to issues.
- **People Management:** Skilled in managing customer relationships and fostering a positive environment that enhances customer satisfaction.
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**Benefits:**
- **Paid Overtime:** Opportunities for paid over time during peak work periods.
- **Free Accommodation:** Provision of accommodation for team-building activities or training sessions.
- **Profit Sharing:** Eligible for a profit-sharing plan that rewards long-term commitment and contributions to the company.
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**Working Environment:**
Join a forward-thinking organization that values community and social responsibility. At Hartford Financial Services Group, we encourage our employees to participate in initiatives that give back to the community, promoting a sense of purpose and fulfillment in your work.
**Deadline to Apply:** October 13, 2024
**Equal Opportunity Statement:**
Hartford Financial Services Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
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We invite you to apply and become a part of our supportive team dedicated to delivering exceptional service and making a positive impact in the community!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
