Support Officer

We are currently seeking a Support Officer to join our team and provide exceptional customer service and support to our clients.
As a Support Officer, you will be responsible for assisting customers with inquiries, troubleshooting technical issues, and resolving problems in a timely and efficient manner.
The ideal candidate for this role has excellent communication skills, a strong attention to detail, and is able to work well both independently and as part of a team.
  Responsibilities Respond to customer inquiries and provide product information, technical support, and assistance in a professional, friendly, and timely manner Troubleshoot and resolve customer problems and issues, escalating complex cases to the appropriate department when necessary Maintain accurate and up-to-date customer records and documentation, ensuring all interactions are properly logged Collaborate with team members to identify and implement process improvements and enhancements to customer support procedures Stay up-to-date with product knowledge and industry trends to provide effective and accurate support to customers Proactively identify and address potential customer concerns or issues, providing proactive solutions and recommendations Follow up with customers to ensure their issues are resolved and they are satisfied with the level of support provided Requirements High school diploma or equivalent 2+ years of experience in a customer support or customer service role Excellent communication skills, both verbal and written Strong problem-solving and analytical skills Ability to multitask, prioritize, and manage time effectively Proficient in using customer support software, CRM systems, and Microsoft Office Suite Ability to work well independently and as part of a team