**Job Title:** Support Officer
**Company:** Global Partners
**Location:** Sydney, New South Wales, AU
**Job Type:** Part-Time
**Seniority:** Entry Level
**Years of Experience Required:** 1
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### **Job Overview:**
Global Partners is seeking a passionate and driven Support Officer to join our dynamic team in Sydney. As part of a collaborative atmosphere that fosters a global village mentality, the Support Officer will play a vital role in ensuring the smooth operation of day-to-day activities. This part-time position offers a unique opportunity to contribute to our mission while receiving comprehensive training and professional development.
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### **Key Responsibilities:**
- **Customer Support:**
- Serve as the primary point of contact for clients and partners, addressing inquiries and resolving issues promptly and professionally.
- Maintain an organized record of client interactions, feedback, and issues to improve service delivery.
- **Administrative Assistance:**
- Provide general administrative support, including data entry, document management, and scheduling meetings.
- Prepare and manage reports related to customer satisfaction, feedback, and operational efficiency.
- **Collaboration & Coordination:**
- Collaborate with various teams, both locally and internationally, to streamline processes and enhance communication.
- Assist in planning and executing events and meetings, ensuring all logistics are managed effectively.
- **Training & Development:**
- Participate in training programs to develop product knowledge and customer service skills.
- Contribute to the team's knowledge base by documenting processes and sharing insights regarding common client issues.
- **Project Involvement:**
- Support specific projects by performing tasks as needed, ensuring timely completion of goals and objectives.
- Utilize time management and organizational skills to prioritize workload, manage multiple tasks, and meet deadlines effectively.
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### **Requirements:**
- **Education & Experience:**
- High school diploma or equivalent; a degree in a relevant field is a plus but not required.
- Minimum of 1 year of experience in a customer service or administrative role, preferably in a global or multicultural environment.
- **Personality Traits:**
- **Driven:** Demonstrates self-motivation and a desire to improve personal and team performance.
- **Passionate:** Exhibits enthusiasm and commitment to the company's mission and values, contributing positively to team culture.
- **Soft Skills:**
- **Time Management:** Highly organized and adept at managing multiple priorities within deadlines.
- **Planning:** Capable of effectively planning tasks and projects to enhance productivity and efficiency.
- **Technical Skills:**
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint).
- Familiarity with CRM systems and database management is an advantage.
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### **Benefits:**
- Comprehensive training and ongoing professional development opportunities to enhance skills and advance your career.
- Medical coverage to support your health and well-being.
- Company transportation to facilitate commute and travel for work-related events.
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### **Working Environment:**
Join a team that values collaboration and promotes a global village mentality. You will work closely with colleagues worldwide, fostering relationships and sharing knowledge to achieve collective goals.
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**Application Deadline:** October 16, 2024
**Equal Opportunity Statement:**
Global Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from individuals of all backgrounds and experiences, ensuring that everyone has an opportunity to contribute to our mission.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
