**Job Title:** Support Officer
**Company:** Asbury Automotive Group
**Location:** Sydney, New South Wales, AU
**Job Type:** Part-Time
**Seniority:** Associate Level
**Years of Experience:** 2
**Job Description:**
Asbury Automotive Group is seeking a motivated and passionate Support Officer to join our dynamic team in Sydney, New South Wales. This part-time position is perfect for an individual who thrives in a fast-paced environment and has a genuine desire to assist customers and team members alike. The ideal candidate will demonstrate excellent emotional intelligence, exhibit strong leadership qualities, and be committed to providing exceptional support services.
**Key Responsibilities:**
1. **Customer Support:**
- Respond promptly and professionally to customer inquiries via phone, email, and in-person.
- Address customer concerns and resolve issues effectively, ensuring a positive experience.
- Deliver product and service information, guiding customers in a clear and confident manner.
2. **Administrative Assistance:**
- Perform administrative duties, including data entry, filing, and maintaining accurate records.
- Assist in the preparation of reports and presentations for management as needed.
- Coordinate and schedule appointments, meetings, and events.
3. **Collaboration:**
- Work closely with various departments to ensure seamless communication and support.
- Foster a positive team environment by contributing to team objectives and supporting colleagues.
- Participate in team meetings, offering insights and suggestions that improve workflow.
4. **Problem Solving:**
- Proactively identify problems and implement solutions promptly and effectively.
- Engage in continuous learning to stay informed about industry best practices and product knowledge.
- Assist in the training and onboarding of new employees, sharing knowledge and expertise.
5. **Reporting and Feedback:**
- Provide regular feedback to management on customer interactions and service efficiency.
- Document customer interactions and follow up on any unresolved issues.
- Track and analyze support trends to identify areas for improvement.
**Requirements:**
- **Education:** Bachelor's degree or related field of study preferred; equivalent experience may be considered.
- **Experience:** Minimum of 2 years of experience in a support or customer service role.
- **Personality Traits:**
- Passionate about providing support and improving customer experiences.
- Confident in addressing customer concerns and advocating for solutions.
- **Soft Skills:**
- Demonstrated emotional intelligence in managing relationships and understanding customer needs.
- Strong leadership skills, with the ability to inspire and guide teammates.
- Excellent communication skills, both verbally and in writing.
- **Technical Skills:**
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Experience with customer relationship management (CRM) software preferred.
- Basic troubleshooting skills for technical issues.
**Benefits:**
- Travel and spending expenses reimbursed for relevant job-related travel.
- Employee discounts on products and services.
- Free accommodation during work-related travel.
- Recognition and rewards based on performance and merit.
**Working Environment:**
At Asbury Automotive Group, we foster a collaborative and empowering atmosphere where each team member is recognized and rewarded based on performance and merit. We believe in nurturing our talent, encouraging team spirit, and committing to continuous development.
**Application Deadline:**
Interested candidates are encouraged to submit their applications by ********** **.
**Equal Opportunity Statement:**
Asbury Automotive Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from people of all backgrounds, cultures, and experiences.
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If you are passionate about providing excellent support and want to be part of a forward-thinking organization, we invite you to apply for the Support Officer position today!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
