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TAFE SA Job reference: 600569
Location: 5010 - REGENCY PARK
Job status: Short Term Contract
Eligibility: Open to Everyone
Student experience Support Officer in theApprentices, Trainees & Schools workgroupASO2 salary range $57,842 - $62,221 +SuperFull-time 12 month backfill contract to June 2025,based at TAFE SA Regency CampusAbout TAFE SA
Awarded the Training Providerof the Year at the 2021 and 2022 SA Training Awards, TAFE SAensures all South Australian students have access to qualityeducation and skills training across a number of regional andmetropolitan locations.
By working with TAFE SA, you'll have the opportunity toadvance your career in a diverse and inclusive organisation, whilehelping to deliver job-ready skills and meaningful outcomes forstudents across our state.
About the role
The Support Officer isresponsible for the provision of a wide range of administrativeduties, which support the delivery of high-quality educationprograms. In performing these duties, the Support Officer may, on aday to day basis, support the work of TAFE SA teams and will liaisewith a diverse range of key stakeholders. In all cases the SupportOfficer is expected to work as part of a larger AdministrativeServices team to ensure a high standard of customer service isprovided to internal and external customers at all times.
To be successful you will need:
Relevant experience in providing high qualitystudent/customer centric service in a front-lineenvironment.Ability to communicate both orally and in writing, withexcellent customer service skills. Work sensitively andeffectively with a diverse customer and student cohort,including people with disabilities and from diverse culturaland linguistic backgrounds.Ability to prioritise and manage fluctuating workloads, ina high-volume, deadline-driven customer service environment toachieve team objectives.Ability to work collaboratively in a team environment and,under general direction, exercise judgement in theinterpretation of regulations, procedures andinstructions.Experience in the use of multiple systems, such asdatabases, email, Office 365; Excel and Word, with the abilityto undertake efficient and accurate data entry whilemaintaining data quality standards.Please refer to the Role Description for all selectioncriteria.
Special Conditions
The successful applicant is required to demonstrate having a validWorking With Children Check (WWCC) prior to being employed.Applicants who do not hold a WWCC will need to apply at Departmentof Human Services (DHS).
Some out of hours work may be required, and a flexibleapproach to out of hours is essential including weekends.The incumbent may be required to work in different teams asworkload demand changes.Operational and working hours may be adjusted according tobusiness needs.The incumbent may need to travel to an alternativelocation, when required.Some intra/interstate travel and overnight absences may berequiredEligible to work in AustraliaPlease refer to the Role Description for all SpecialConditions.
Application Instructions
Allapplications must be submitted online.
For further information on how to apply for this position, pleaserefer to the attached applicationguidelines and Role Descriptor RDSupport Officer (Student Experience) - ASO2 - 29 May2023.pdf . Your application must address the key selectioncriteria in the Role Description.
Inclusion and Flexibility Statement
At TAFESA, we ensure our workplaces are safe, inclusive, supportive andrespectful. We do not accept discrimination, harassment, orviolence of any kind. As an Equal Opportunity employer, we stronglyencourage applications from First Nations people, people fromculturally and linguistically diverse (CALD) backgrounds, LGBTIQA+and people and people living with disability.
TAFE SA offers a range of work options to attract and retaingreat staff, including part-time. We support employees to managetheir work-life balance at all stages of their lives. Applicantsare encouraged to discuss the flexible working arrangements forthis role.
Enquiries
Vanessa Hemsley
Team Leader - Apprentices, Trainees & Schools
Ph: 08 8417 0522
E: ******
Applications close: 20/06/2024 11:45 PM
Attachments:
- Application Guidelines - PS Act & Weekly Paid.pdf
- RD Support Officer (Student Experience) - ASO2 - 29 May 2023.pdf
Flexibility Statement
The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.
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