The Support Officer will be required to perform and/or have responsibility for duties including, but not limited to: Manage and support on-premises messaging infrastructure in a multi-forest distributed environment. Integrate complex ICT infrastructure software and applications with messaging systems. Proactively maintain, patch and upgrade distributed enterprise. Develop and build defect remediation. Analyse, log, track, and resolve complex issues pertaining to messaging. Create and peer review Standard Operating Procedure documentation (SOPs), build guides and related artefacts. Maintain and assist trainers with the training suite in order to deliver high quality training for ship staff for Minerva courses. Provide user management for Minerva ITS admins/Business App admins and standard users on Core system. Support level 1, 2 and 3 for all Minerva capable ships as well as DICT partner support. Occasionally work offsite for the purpose of aiding in the training of ship CIS on Minerva systems. Certificate renewals (both Web Cert SSL and Ping Fed) and patching and change management. Work on call as part of a team with two phones always monitored. Assist ITS (Build Team) with troubleshooting and maintenance of Minerva systems. Engage with Vendors and assist with issues that may arise on Minerva systems. Manage incident priorities in order to ensure SLA's are not breached. Self-train and upskill with regards to Minerva specific applications in order to ensure support team continues to deliver high quality support to Navy. Update and create knowledge articles to assist staff with level 1 day to day troubleshooting.
Required Experience: Highly developed knowledge of: Exchange and AD administration. Message Transfer Agents. Microsoft Skype administration. Carry phone, be on an on-call roster. Experience with XMPP chat tools. Expertise with Lotus Domino products. Experience with VoIP trunking. Strong communication and interpersonal skills.
Familiarity with Nutanix, Fortinet family of software, Cisco networking, HYKU, Citrix, Microsoft products, Titus, Liquidware, Ivanti, Red Hat, Tanium, Netbox, Carbon Black, ICINGA system monitoring, and Prometheus. Previous Minerva experience is desirable. Experience with ADF CIS reporting processes and procedures. Kirra Services is a Supply Nation Certified ICT Service Provider, specialising in Hardware and Software procurement for Government, Corporate and Education. Services include cyber, consulting, recruitment, and project management. #J-18808-Ljbffr
