We have successfully filled role however you are not late! Our clients recruit for this role throughout the year. Thus, if you find this role suitable, we recommend you apply for the role and we shall approach you the next time this position becomes available.
Job DescriptionLeading National I.T. & Telco CompanyFantastic Work Environment – Eastern SuburbsExpanding organisation – great career – excellent salaryOur client is a renowned and leading IT & Telco Company. They are among the largest fully Accredited Telstra Premium Dealers in Australia. Their range of products and services vary from ICT Infrastructure, Telephone systems, Corporate Mobiles, Voice and Data Services.
To be successful in this role you will need to: Have proven experience or capability to act as a Managed Services Consultant with ability to conduct him/herself with:
Great communication skills and phone mannerEmpathy and ability to listen to the customer and understand the business criticality of your job for our clientAccountability – ability to take accountability & deliver customer satisfying resultsWhat will you do? Have a sound technical knowledge and experience of server, storage, Backup, Security, Cloud & Network infrastructure in Managed Services teamResponding to and resolving phone and email escalations in a professional, timely manner with an emphasis on high-quality customer serviceResponsible for regular daily tasks including Backup and DR scheduling and managementDeployment of PCs using SOE technology including desktop refresh & rolloutsUndertaking Problem Management to investigate the root causes of incidents for the Proactive prevention of problemsTechnical Skills & Capability Required: You shall be working on a array of technologies. As a support engineer you will be expected your knowledge gaps that you have in any of the below areas. However, good communication, troubleshooting, server and network troubleshooting are essential for this role.
1. Troubleshooting and administering:
Ability to resolve and restore customer issues and identify and fix issues broken AD, servers, cloud or networkAddress and resolve customer issues in a professional manner2. Server infrastructure including:
Active Directory, DNS, Windows Servers (various generations), DHCP, Microsoft Exchange & Office365, server monitoring & patchingSupport client's cloud enviornments such as MS Azure cloud infrastructureExtensive knowledge in VMware & HyperV infrastructure and toubleshooting issuesAbility to do root cause analysis & resolve any issues (including new set up / migration) unless client site visit is required4. Networking Troubleshooting:
Strong knowledge & understanding of IP Troubleshooting, Subnetting, Core understanding of routing, Connectivity issues, Firewall related issues, bridging port acessAbility identify root casue and resolve multi-tenanted infrastructure, subnetting network Ability to configure and resolve firewalls issues especially Palo Alto, Meraki, CISCO 5. Back up & Disaster Ricovery:
Experience in scheduling and troubleshooting backups Strong understanding of DR & ability to implement DR & Backup solutions for the clientsConduct DR & restoration for the client environmentsRequired Qualifications Proven experience as L1 System Engineer, L2 System Engineer, Service DeskTertiary qualifications in an IT or related disciplineFew technical certifications – ITIL, MCSA (Window Server 2008 or 2012), MCSA (Office 365), MCSE, CCNA, MCPExperience in Managed Service Environment What is on offer: Base Salary + superExcellent office & culture - where people enjoy their job, have a laugh, and work together.How to apply: If you on our website, apply belowIf you are NOT on our website, please apply on the link: http://appetencyrecruitment.com.au/ca7b5c17/information-technology-jobs/support-engineer-box-hill.phpOther titles for this role in other organisation might be: L1 System Engineer, L2 System Engineer, Managed Services Consultant, IT support, Senior IT Administrators, IT Administrator, Support Engineers, IT Helpdesk Consultant, L2 Support, Support Analyst, Senior Support Engineer
Appetency Recruitment Services @ 03 8560 3750
IT Infrastructure
(Melbourne - Inner-northern suburbs )
IT Infrastructure
(Melbourne - Northern suburbs )
Infrastructure Operations Engineer - DevOps,NOC
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