Our Support Desk Officer serves as the frontline connection for our customers, ensuring they receive outstanding assistance and guidance throughout their journey with us.
You will play a vital role in resolving customer inquiries, optimising support workflows, and facilitating smooth onboarding and offboarding experiences.
By building strong relationships and proactively addressing customer needs, you'll drive satisfaction and engagement while making a meaningful impact on their overall experience.
Responsibilities: Customer Support: Provide frontline support via chat, phone, and email to address customer inquiries and resolve issues.Customer Outreach: Proactively contact customers when their practices are offline, working closely with the Halo team to resolve issues.Ticket Management: Handle Level 1 support tickets, including follow-ups, ensuring a swift and effective resolution.Workflow Development: Assist in developing and optimising chatbot systems and support workflows to enhance the customer experience.Technical Onboarding: Guide new customers through the initial technical onboarding steps.Off-boarding Support: Manage and escalate off-boarding tickets, ensuring a smooth transition for customers leaving the platform.The role will expand as our team continues growing, and there will be opportunities for professional development and learning.
What we do: Cubiko displays data in easy-to-understand dashboards, providing practices with a visual representation of their data alongside selected metrics and key performance indicators (KPIs).
Our Values: Question the conventional: At Cubiko we don't place status on tradition or hierarchy when it comes to ideas.
We all believe we have a responsibility to share our ideas, even if they differ from the norm.
We're always seeking ways to innovate and improve.One Team: All for one, and one for all!
We are a team that cares for and respects one another.
We work in unison to deliver outstanding products, and we have fun doing it.
We produce more than the sum of our parts.Trust through Transparency: Building trust through transparency!
We do this by being open, communicating regularly and having honest conversations – we tell it how it is.
We operate fluidly, and as one team.Customer-centric: Our customers and community are at the core of what we do!
We're committed to helping medical practices deliver outstanding patient care and improving patient outcomes for individuals within their communities.
We achieve this through constant customer communication and feedback allowing us to develop products our customers love.Life at Cubiko: Flexibility and work/life balancePersonal learning & developmentFree snacks, beer, wine & coffeeStanding desks and WFH equipmentDog friendly - bring your dog to workMonthly social events and annual retreatsDiversity & Inclusion Commitment: We're committed to growing and empowering an inclusive community.
That's why we actively encourage applications from candidates from all backgrounds, experiences, and perspectives.
If you require accessibility assistance at any stage of the process, please let us know.
We encourage applicants of all skill levels, do not feel obligated to meet 100% of the outlined requirements to apply.
Apply For This JobIf you would like to apply for this position, please fill in the information below and submit it to us for consideration.
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Based on the responsibilities listed above, why do you think you would be an awesome Cubiko team member?
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Please upload a PDF or DOC file of your resume or CV below or any other supporting documentation that you have which will help us to make our decision as to whether you are the ideal candidate for this job.
The report will be handled by the HR Partner support team.
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