The Support Data Engineer is key to the smooth operation of MUFG Retirement solutions business client and internal reporting systems. The role will handle failures in production systems and proactively work to ensure stability and improved performance of those systems. The role requires someone who is a great problem solver, adaptable to new systems, is calm and efficient under pressure, and can balance quick wins and long-term strategic interventions.Exciting opportunity to join our fast-paced ever-growing Technology team at MUFG Retirement Solutions business within Data Domain.Permanent role - can be based in Melbourne CBD or Parramatta office.Key Accountabilities and main responsibilitiesTimely, efficient, and high-quality investigation and resolution of high impact issues to ensure smooth ongoing operation of the Data and Analytics reporting systems.Strong attention to detail and advanced problem-solving skills, ability to diagnose technical problems and develop solutions for them.Investigate bugs, root cause analysis, tune queries, peer review and document investigations and solutions and triage incidents.Experience creating and working with Knowledge Base documentation.Strong foundation in troubleshooting.On-call support 24x7 on a rostered basis.Communicate effectively with key stakeholders.Ability to act as a good team player and able to mentor colleagues.Consistently follows MUFG's policies and procedures.Follows and identifies improvements in team's procedures.High awareness on Information Security.Experience & Personal Attributes5+ years of experience as a Data/Analytics Engineer with AWS/Snowflake.1-2 years of experience with Database Techniques and tools.Proficient in using Snowflake's features such as Snowpipes, Streams, and Tasks.Strong programming skills in SQL and Python.Solid understanding and working knowledge of Data Warehousing and data management processes and concepts.Quickly judge the impact of failures and bugs, and triage appropriately.Ability to create and maintain process documentation that is easy to follow.Cloud data migration experience within large organizations, desirable.Good understanding of Agile delivery methodology and ability to adapt to change.Ability to problem solve technical issues and provide timely, practical, and robust solutions.Ability to effectively communicate with business stakeholders and technical leadership groups.Ability to communicate clearly and ask targeted questions to gain required knowledge and confirm requirements.Experience using the following applications is desirable: Control-M, Jira, ServiceNow.Some of our Employment BenefitsFlexiWorks – enabling our employees to work in the office and at home.Purchased Leave, Parental Leave, Volunteer Leave, Gender transition leave, Well-being leave.Employee Recognition Program - to recognise people who are demonstrating our values and Company purpose.Talent Referral Program.Salary Sacrificing via Superannuation.Employee Assistance Program.Learning & Development - Development at your fingertips via self-paced learning, including educational assistance support.Employee discounts – Access discounted rates and offers from a variety of providers including Bupa and Microsoft!Novated Car Leasing.We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive, and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of our company and together we will achieve our full potential.We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.How to applyReady to take the next step in your career? Apply now with your resume and detailed cover letter highlighting your skills, experience, and why you would be a good fit for the role.Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services. Successful applicants will be required to complete background screening prior to commencement of employment.
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