Multiple Positions! For more than fifty years, we've been supporting people with disability and mental health concerns; and those who are aged, people at risk of homelessness, humanitarian entrants, youth, and Indigenous Australians. It's all part of our goal to provide innovative services which support individuals, strengthen communities, and enhance social and emotional wellbeing for all.
The Customer Engagement Team exists to connect participants with an NDIS plan to supports and services in New Horizons and the Community. The team is the first point of contact for NDIS participants, families, and Support Coordinators who are seeking information about New Horizons or who have chosen us to provide services for them under an NDIS plan.
Your role exists to coordinate the delivery of services to clients and support staff and clients in achieving the identified program outcomes. You will increase customers' engagement in the planning and delivery of their supports, promoting choice and providing exceptional experiences by ensuring that wellbeing is at the heart of everything we do. This is a permanent position and primarily based in the Kempsey and Port Macquarie region with travel required.
Day to Day DutiesMeet or exceed Coordination of Support targets, and ensure that customer processes are carried out efficiently and within the required timeframes.Support a caseload of customers to increase their capacity to understand, monitor, and manage supports of their choice.Act as the first point of escalation for clients, sharing knowledge, information, and expertise with other team members and stakeholders.Increase customers' engagement in the planning and delivery of their supports, promoting choice and providing exceptional experiences by ensuring that wellbeing is at the heart of everything we do.What You Need to Have:Passion, Respect & IntegrityProven experience developing creative solutions to overcome day-to-day challenges.Relevant tertiary qualifications and/or significant knowledge and experience in a similar role.Strong communication and listening skills.Additional Requirements: Covid VaccinationNational Criminal History Check (Police Check) and Working with Children CheckValid Driver LicenceNew Horizons offers many salary and non-salary benefits, of which you could:
Take advantage of the tax benefits available only to employees who work for a not-for-profit organization – through lower tax deductions.Work 40 hours per week and have a Rostered Day Off (monthly).Utilize our Employee Assistance Program providing counselling services.Develop through internal and external learning and workplace mentoring.Grow through professional development opportunities and secondments.Access flexible work arrangements.Take Long Service and/or Parental leave.Work in a supportive culture and working environment.To Apply: Click on the apply button and submit your application.
New Horizons acknowledges all Aboriginal and Torres Strait Islander peoples as the traditional custodians of the land. New Horizons values diversity and encourages applications from all people. Our vision is to see happy inclusive communities work together in collaborative and inclusive ways to create opportunity and improve quality of life. Our workforce proudly reflects the local communities we connect with and support.
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