The Support Coordinator plays an integral role for NDIS participants in interpreting their NDIS plan, implementing strategies to access supports and services including funded supports, community, mainstream, and informal, and developing their capacity over time to coordinate and manage their own supports.
The Support Coordinator is also responsible for ensuring that all reporting and administrative requirements meet service and support requirements and are delivered in line with Perth Health Care and Support Enterprise (PHASE) policy and procedures, relevant legislation, and NDIS Practice Standards.
Working Environment
Code of Conduct: All employees must abide by the organisational Code of Conduct and the NDIS Code of Conduct.
Occupational Health and Safety: As an employee, you must comply with the requirements of the relevant Workplace Health and Safety legislation and associated regulations. Ensure all equipment performs to standard and users have the valid qualifications to operate correctly. Always check surroundings for safety hazards before proceeding with activities. Report and document all incidents or hazards immediately to PHASE Management.
Ethics and Compliance: Comply with relevant legislation, regulatory requirements, corporate policy, and ethical standards.
Leadership and Teamwork
Develop collaborative working relationships with Managers, Team Leaders (Respite, SIL & STA), Allied Health, and other Support Coordinators.
Share knowledge and experience within the Corporate Team.
Provide coordination and appropriate allocation of work responsibilities.
Utilise team resources to achieve a broad range of agreed performance outcomes, e.g., quality, outcomes, budget, etc.
Assist and support in dealing with issues with the immediate parties involved.
Work positively with external and internal stakeholders to deliver superior results.
Speak up about issues of concern and take a lead in problem resolution; understand what issues to escalate to management and when.
Sector and Organisation Purpose and Values
Understand and apply knowledge of the disability service standards and relevant organisation requirements to deliver services.
Promote a strengths-based approach to achieving the plan goals of each person supported.
Recognise and promote the importance of dignity and the rights of each person supported.
Demonstrate PHASE's mission, vision, and code of conduct at all times.
Personal Qualities and Values
Genuine desire to provide quality support for people with disabilities.
Adaptability to changing circumstances and ability to prioritise work.
Person-centred approach.
Ability to work with minimal supervision.
Excellent verbal and written communication skills.
Commitment to social justice and inclusion; valuing difference and diversity.
Self-motivated with a high level of personal integrity.
Ability to work positively and constructively as part of a team.
Reliability and punctuality.
Key Tasks/Duties & Responsibilities
Effectively communicate and maintain relationships with the NDIA.
Action referrals in a timely manner.
Support the NDIS participant to:
Assess mainstream, community, informal, and provider options.
Select preferred options or providers.
Negotiate services and prices.
Develop service agreements and create bookings with providers.
Arrange necessary assessments for funding determination.
Determine the budget for each support type and advise relevant plan managers.
Link to mainstream or community services.
Strengthen participants' capacity to coordinate supports and participate in the community, including assistance with:
Resolving problems or issues.
Understanding responsibilities under service agreements.
Changing or ending a service agreement.
Be the key contact for service issues, complaints, major changes, and plan reviews.
Assist participants in preparing for their plan review by supporting them to:
Assess goals and value for money.
Identify solutions to problems.
Consider new goals and actions.
Maintain confidentiality of customers, families/carers, and the organisation.
Network internally and externally to assist individuals in achieving desired outcomes.
Manage conflicts of interest in accordance with the NDIA's Terms of Business.
Provide NDIA with reports on specific goals and outcomes.
Enhance PHASE's practice and reputation through continuous improvement.
Participate in the NDIS Audit Process.
Key Performance Indicators (KPIs)
Indicators of effective performance in the position. KPIs are to be SMART goals and are identified in the PDR.
Qualifications
Relevant tertiary qualifications in Disability, Individual Support, Community Services, or substantial demonstrated experience.
Previous experience in the relevant industry.
Appropriate on-the-job training and relevant experience.
NDIS Workers Screening.
NDIS Workers Orientation Module.
Working With Children Check (WWC).
Current Driver's Licence.
Experience/ Knowledge
Previous experience in the disability sector or a related sector.
Understanding of the NDIS Price Guide, legislation, and reasonable supports.
Working knowledge of databases, software, and MS Office suite.
Positive communication and interpersonal skills.
Effective time management skills.
Well-developed problem-solving skills.
Knowledge of issues experienced by people with disabilities, including those from diverse backgrounds.
Capacity to maintain effective working relationships with stakeholders.
Financial management capability.
Performance Review
Performance reviews will be conducted using the organisation's Performance Management Process.
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