Government - State (Government & Defence) Other (Education & Training) Employment Type: Full time
Salary: ASO3 salary range $67,589 - $72,033 p.a.
+ super
About TAFE SAAwarded the Training Provider of the Year at the 2021, 2022 and 2024 SA Training Awards, TAFE SA ensures all South Australian students have access to quality education and skills training across a number of regional and metropolitan locations.By working with TAFE SA, you'll have the opportunity to advance your career in a diverse and inclusive organisation, while helping to deliver job-ready skills and meaningful outcomes for students across our state.
About the RoleThe Support Coordinator delivers efficient quality customer service by applying subject matter expertise to provide accurate, relevant and timely information in an environment of changing deadlines and priorities.
The Support Coordinator supervises staff to deliver organisational outcomes through efficient and effective allocation of resources and adherence to established operating processes and procedures.
Key Selection Criteria: Demonstrated experience in providing high-quality, student/customer-centric service in a front-line environment.Proven experience in resolving complex customer queries, including recommending solutions and escalating issues based on risk.Ability to coordinate and develop staff, promoting continuous improvement in a dynamic, change-focused environment.Strong skills in managing fluctuating workloads within a team, meeting deadlines, and achieving business objectives in a high-volume service setting.Demonstrated initiative and sound judgment in interpreting regulations, procedures, and instructions.Excellent communication skills, both oral and written, with a focus on delivering exceptional customer service to diverse student/customer groups, including individuals with disabilities and from various cultural and linguistic backgrounds.Proficiency in using multiple systems such as databases, email, Office365 (including Excel and Word), with the ability to perform accurate data entry while maintaining data quality.Knowledge and understanding of Workplace Health & Safety (WHS) requirements.Special Conditions: The successful applicant is required to demonstrate having a valid Working With Children Check (WWCC) prior to being employed.
Applicants who do not hold a WWCC will need to apply at Department of Human Services (DHS).Out of hours work will be required.Intrastate and interstate travel may be required.Incumbent will be required to participate in the department's Performance Development Program.The incumbent may be required to attend promotional events such as IE events, Expos, Career Days, Field Days and School Engagement (internal tours/external events), when required.The incumbent may be required to work in different teams as workload demand changes.Application Instructions:All applications must be submitted online.For further information on how to apply for this position, please refer to the attached application guidelines and Role Descriptor.
Your application must address all Key Selection Criteria as listed in the Role Descriptor.
Provide examples outlining your skills, experience and knowledge of each criterion, and how you put them into practice.
It is important that you identify skills you may have which are not directly specified in the Role Descriptor and yet, in your opinion, would enable you to perform well in the position.
Inclusion and Flexibility Statement:At TAFE SA, we ensure our workplaces are safe, inclusive, supportive and respectful.
We do not accept discrimination, harassment, or violence of any kind.
As an Equal Opportunity employer, we strongly encourage applications from First Nations people, people from culturally and linguistically diverse (CALD) backgrounds, LGBTIQA+ and people living with disability.
TAFE SA offers a range of work options to attract and retain great staff, including part-time.
We support employees to manage their work-life balance at all stages of their lives.
Applicants are encouraged to discuss the flexible working arrangements for this role.
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