Level 4, Building 1, Riverview Business Park
3 Richardson Place,
North Ryde NSW 2113
About our Support Consulting opportunity: Want to grow your career developing Customer Support outcomes with your excellent customer service skills and varied customer base?How about in a well-established and mature Software Development and vendor Company with more than 1500 clients?Support and collaboration with your team-mates? We're a friendly bunch.In a Hybrid Work Arrangement: find some flexibility in your working week in consultation with your team (the best of both worlds!)Where you'd be working: Our Support Consultants work in our North Ryde office as part of our NSW Branch, for our customers located in NSW.
What you'd be doing (your day will look like this): Support Consultants provide first and second level support services to our customers primarily by email and telephone, but also at the customer site. They may also provide classroom and on-site training and consulting.
Your problem-solving skills and experience in ERP modules assist you in this role. Using your knowledge of business processes, Pronto Xi, and working closely with our Professional Services and Business Solutions consultants, you will:
Triage and review reported issuesReview, and analyse with customers to understand ongoing impactsEngage with customers via multiple technology methodsDocument program issues, and deployment of fixesAbout youWe're looking for a new Support Consultant who has: Knowledge of Pronto Xi or similar ERP softwareUnderstanding of business operational needsSuperb communication skills are essential – both written and verbal.Problem solving and issue resolution with attention to detail.A team player with strong interpersonal skills.A positive 'can do' attitude and work ethicWillingness to undergo a Police CheckTo enjoy being a Support Consultant you'd need to have: Methodical and analytical thinkingDemonstrated the motivation to handle the daily challenges of a varied roleDiagnostic and problem resolution skillsAbility to show initiativeIn return you will: Earn a salary commensurate with your experience plus a range of employee benefitsWork in a modern and very friendly, team environmentEnjoy the support of peers and your management teamWork in a hybrid work location (WFH and in-office)Sound good?
Apply now through Seek, please include a brief letter of application and your CV.
More about Pronto Software: We are an Australian developer of award-winning business management and analytics solutions. Pronto Xi, our ERP software, integrates accounting, operational and mobile features in a single system – optimising business processes and unlocking actionable insights. Over 1,500 organisations have leveraged our industry experience and innovation to increase growth and revenue.
We have an enviable reputation for employee loyalty and service. Pronto Software survey our staff every year, and we're proud we have a very high percentage of staff who agree that:
They are proud to work at Pronto Software and are passionate about the work they doStaff and managers choose to have a professional and positive attitudePronto Software strives for the best outcomes for customers and staffPronto is generous and giving to the community and charitiesStaff recommend Pronto Software as a great place to workTo apply for this role, please click on the link below and email us a letter of application, clearly stating why the skills and experience you have meets the responsibilities of this role, along with a copy of your resume.
Please note: Pronto Software does not use external recruitment services andonly acknowledges the accuracy of adverts appearing onseek.com.au or the Pronto Careers page on pronto .net
Apply NowPlease email your resume with cover letter to
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