About CentreredSince 1996 we have been part of the Canberra community providing quality managed IT and professional services. Our core values are critical to our continued success and underpin our approach to all aspects of our work.About Your TeamManaged Services is the reason we're all here – they are the heart and soul of Centrered. They set the bar for exceptional client experiences and are the face of IT in our client's businesses.About your RoleAs a member of the Services Team, you will be the primary point of contact for service tickets from clients, assisting them to make the most of their IT environment.Your Day to DayProvide telephone, face-to-face and remote support as the first point of contact for technical advice and support to a range of clients.Provide on-site support to our augmentation clients (where required), embedding in various locations to provide on-the-ground support in our client's offices.Monitor and manage the investigation and resolution of reported incidents and Service Requests within your allocated Pod.Assist in the customization and adaptation of existing programs to meet client's requirements and expectations.Assist with the provision of laptops and new equipment.Connect users to networks and cloud-based platforms and provide initial training in facilities and applications.Proactively drive and promote a continuous and accurate documentation culture within Centrered.Contribute to the development of procedural and instructional documentation.Maintain and enhance existing client relationships by providing consistent and responsive support and a professional level of service.Maintain regular verbal reporting and feedback to SDM regarding all aspects of their work and areas of responsibility.Using the ConnectWise platform to track all tickets and time.Contribute to the success of clients through the POD or any other structure(s) in place, including the maintenance of customer-facing documentation and resources.Your Technical SkillsYou will have these or be able to work towards these:Certificate III in Information TechnologyMicrosoft 365 FundamentalsMicrosoft 365 Certified: Modern Desktop Administrator AssociateMicrosoft 365 Certified: Messaging Administrator AssociateMicrosoft 365 Certified: Teams Administrator AssociateMicrosoft 365 Certified: Developer AssociateWindows 10 / 11 experienceServer 2012 -2019 experienceActive Directory & Azure Active Directory experience#J-18808-Ljbffr