A great place to work When you join Capricorn, you become a part of something bigger than a typical company, because as a co-operative we exist to improve the lives of our Members by supporting them in building stronger businesses – not the other way around.
We are purpose-led and are committed to empowering our community to thrive. Our community includes our employees, and we know what is important to them, because we asked! And here's our commitments to you:
• Provide a diverse and inclusive workplace – because we know how important it is for everyone to be treated fairly and with respect.
• Give you flexibility – it's important to recognise we are all unique and need to create work life balance.
• Offer paid parental leave – that supports both parent's leave and their transition back to work.
• Create a fun environment – our social calendar is full up with a range of different virtual and face-to-face events to keep us connected.
• Work perks – that our employees actually use, such as a fantastic reward and recognition program, wellness program, additional leave purchase and so much more!
Role Purpose The key focus of this role is the management of effective supplier service provision relating to accident damaged motor vehicles (including light commercial vehicles), commercial building and liability claims.
You will be accountable for optimising the overall performance of our key partners, to ensure timely provision of key services to both internal customers and Capricorn Members.
By managing the relationship with key suppliers effectively this role can actively enable Capricorn to reduce costs, improve quality, improve overall service provision to our Members, increase Member satisfaction, and grow our Member base and market share.
Capabilities Required Skills, Knowledge and Attributes • Strong communication and negotiation skills.
• Ability to network and deal with vendors and suppliers.
• Strong leadership ability.
• Strong analytical skills.
• Ability to proficiently plan, organize and facilitate meetings and functions.
• Member focus and orientation.
• Maturity in dealing with conflict.
• Capability in dealing with Member or Supplier dissatisfaction and complaints and ability to determine root cause as well as corrective action required.
• Microsoft Office suite experience.
Experience • 10 years + Insurance industry experience.
• 5 years + experience in supplier management and or logistics.
• Understanding of Insurance related compliance and relevant Legislative requirements.
• Experience in managing performance of external partners.
Qualifications • An appropriate tertiary qualification in business will be highly regarded.
The next steps If you think you are the right person for this role and you believe in a Member first culture, then please apply now. Applications will be reviewed as they arrive, so it is better to apply sooner rather than later. If you need any assistance or adjustments to fully participate in the application process, please contact HR on +618 6250 9500.
For further information and detail on Capricorn, please visit our website at
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