PURCHASING, PROCUREMENT & INVENTORY (MANUFACTURING, TRANSPORT & LOGISTICS) FULL TIME WHO'S VANITY GROUP? We are a creative hub of innovative design, development, manufacturing, and marketing for the global hospitality industry.
Internationally renowned as the industry's best-in-class cosmetics hospitality partner, VANITY GROUP has offices in London, Sydney, Dubai, Shanghai and our new office - Singapore!
POSITION SUMMARY Reporting to the Head of Supply Chain - APAC, our Supply Chain Manager SEA will play a pivotal role in overseeing demand planning, inventory management, distributor relationships, and logistics operations.
RESPONSIBILITIES Working closely with the Southeast Asia sales team to manage the customer success of all clients in the Southeast Asia region.Communicate effectively with other members of the APAC Customer Service team to ensure accuracy and consistency in all relevant tasks and beyond.Southeast Asia customer order entries, integration with 3PL providers and management of all 3PL relationships.Manage the end-to-end customer support function - all customer calls and email enquiries within agreed SLAs and with excellence, engaging customers and other stakeholders with empathy and communicating effectively to identify needs.Responsible for placing all customer orders to 3PL warehouse through SAP and CSV files and managing the returns process whilst adhering to relevant approval processes.Providing quality and professional track and trace services to clients.Resolving service issues, complaints and claims within agreed SLAs.Work closely with freight forwarders, 3PL warehouse and transport to follow client orders from end to end – providing regular updates to client and internal stakeholders on order status.Assisting Sales and Account Managers with ad hoc orders ensuring that nothing is missed with processing or delivery.Obtaining eta's with out-of-stock items and providing regular updates to all stakeholders involved with these inquiries.Assisting Finance team with order tracing, POD's and any customer returns in a timely manner.Work with Sydney office to improve logistic network based on VANITY GROUP's growth plan.Management of customs documentation ensuring quality and government regulation compliance.Maintenance of all records in SAP.Be a key contact with freight forwarders and vendors.Provide freight costs and delivery timelines to potential and existing clients and accurately track order status and shipments.Scheduling and tracking of inbound and outbound shipments.Processing and management of purchase orders.Work closely with suppliers, distributors and 3PL warehouses on a day to day basis to ensure order fulfilment and key SLAs are met around dispatch, transport, delivery, etc.Maintain a high level of professionalism and motivational spirit with stakeholders at all times.Working and collaborating with cross-functional teams to achieve outcomes and meet deadlines.Manage upwards, articulating delays/roadblocks to senior management with a solution-focused approach.Lead through the Company's values, coaching, supporting, and providing feedback to the team when required.Always up for a challenge!MINIMUM REQUIREMENTS Minimum 3 years' experience in supply chain management role.Previous experience with major forecasting and planning system in a high SKU environment.Solid experience on 3PL and warehouse management and experience with freight forwarder management.BENEFITS Hybrid working conditions and flexible start and finish times.Generous discounts & gifts from inhouse and partner skincare and haircare brands including APPELLES and KEVIN.MURPHY.Discounts with VANITY GROUP hotel partners locally and internationally including Far East Hospitality and Park Royal Collections and more.Birthday leave to celebrate your special day.10% off discount with premium fitness partner Virgin Active.Recommend friend and family bonus scheme worth up to $1000AUD.Your application will include the following questions:
Which of the following statements best describes your right to work in Singapore?How many years' experience do you have as a Supply Chain Manager?What's your expected monthly basic salary?Do you have experience with inventory management?How much notice are you required to give your current employer? #J-18808-Ljbffr