Our Company and Culture Sandvik Mining and Rock Solutions is a globally recognized leader in supplying equipment, tools, parts, service, and technical solutions for the mining and construction industries. As a business area within the Sandvik Group, we are proud to employ approximately 44,000 people across more than 150 countries.
Our commitment to sustainability is unwavering, and we conduct business in a responsible and ethical manner. Our core values prioritize safety above all else, and we always operate with consideration for the environment and the communities in which we work. Our commitment to integrity and building relationships based on honesty, respect, and trust is paramount.
We recognize that our strength lies in diversity, and we are committed to fostering a workplace that values inclusion, fairness, and respect. We are an Equal Opportunity employer and welcome applications from individuals of all backgrounds, including women and Aboriginal and Torres Strait Islander people.
Join us at Sandvik, where we are dedicated to delivering excellence and innovation in the mining and construction industries.
The role Working within a tight knit team, the Outbound Planner coordinates the fulfillment of orders from Sandvik whilst ensuring that orders are delivered within required delivery times and minimal logistic costs. This role is crucial in supporting the flow of Sandvik products to our customers and internal stakeholders.
Areas of responsibility Daily management of customer orders, including: Daily review of suspended orders. Execute the cancellation of orders based on customer requests, superseded items. Resolve order issues, including correcting addresses, shipping instructions. Resolve any allocation problems on a daily basis, specifically suspended orders or cycle count problems. Weekly review of "Hold until complete" orders, where inventory has become available. Review and resolve Logistics Process and Support (LPS) tickets relating to expediting of orders, shipment discrepancy etc. on a daily basis. Review Unit Down Orders and expedite accordingly on a daily basis. Weekly communication to internal/external customers regarding progress on all open orders. Quarterly review and maintenance of Customer 'Master Data' records. This role will be based at our modern East Coast Hub in Pinkenba and will involve participation in a roster that requires being contactable after hours and remote system log-ins.
This role is a full-time opportunity, however Sandvik recognises the desire for flexible working options. Flexible employment arrangements may include condensed working weeks, working from home, flexible start/finish times, where business requirements allow.
Your profile You will have previous experience (preferably 5 years plus) in a similar role in Warehousing or Supply Chain management and experience in SAP S4-Hana and M/S Power BI, would be highly regarded. You are comfortable with data management provide support for various business requirements and projects.
You will consider analysis and problem solving as a core skill, and customer service will be your key focus. To be successful in this role you will need to be able to build relationships both internally and externally and have excellent communication skills, both written and verbal. You are passionate about continuous improvement and excited to be part of a global organization, with the challenges that are sure to grow your skills and develop your collaboration talents.
Agencies need not apply. You must have the right to live and work in Australia to apply for this job. What we offer Join us for an exciting career with endless opportunities! Our company offers a variety of benefits that will make you eager to start your next adventure.
Work from the comfort of your own home with our flexible work arrangements and take advantage of our Employee Benefits Program which includes options for salary sacrifice. You'll also receive a superannuation contribution of 13% on top of your earnings, giving you added peace of mind for your future.
As a part of our team, you'll be eligible for our Company Performance Bonus scheme, recognizing your hard work and dedication to the company's success. Plus, our Length of Service Recognition program highlights our commitment to our employees and rewards their loyalty.
We understand the importance of work-life balance and provide paid parental leave to support our employees and their families. Our company also offers training and development opportunities to help you grow your skills and reach your career goals.
Sandvik is proud to be a Work180 Endorsed Employer for Women. If you would like to know more information about how we are supporting our employees, you can view our policies and benefits on the Work180 website .
Parts & Services Logistics – Our Function and Culture Logistics is an essential support arm for multiple divisions within Sandvik Mining and Rock Solutions and manages 30 Warehouses (6 Hubs + 24 Satellites) in 17 distinct countries and 5 continents. Key to our central activity and role is providing proactive, worldwide, logistical expertise and timely delivery of essential after sales parts to our customers across the globe.
Based on the variety of functions performed in Parts & Services Logistics, there are numerous opportunities for career advancement in areas including Warehousing, Order Management, Inventory Management, Freight, Supplier Management, Logistics Transformation and Supply Chain Information Systems. These key functions support the activities which collectively are providing and delivering the right product to the right customer at the right time.
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