Supplier Relationship Manager - Energy Retailers and Meter Providers Location: Australia
Overview
The Supplier Relationship Manager is responsible for cultivating and maintaining strong partnerships with AECO Energy Australia's key energy retail and metering provider partners. This role is pivotal in ensuring seamless operations, effective communication, and continuous improvement within the supply chain, contributing to AECO Energy Australia's growth and success in the Australian energy market.
Key Responsibilities
Relationship Management: Manage and develop strong relationships with key energy retail and metering provider partners aligned with AECO Energy Australia's strategic objectives. Serve as the primary point of contact and escalation for all retailer and metering provider-related matters, ensuring timely resolution of issues and maintaining strong partner satisfaction. Facilitate open communication and knowledge sharing between retailers, metering providers, AECO Energy Australia's Sales and Energy Market teams to foster collaboration and innovation. Build and maintain trust and collaboration with partners to achieve mutual goals and optimize the value proposition for AECO Energy Australia's customers. Contract Management: Ensure all contracts with energy retailers and metering providers are up-to-date, compliant with relevant regulations, and aligned with AECO Energy Australia's business objectives. Proactively identify and address potential contract issues or risks to mitigate legal and financial implications. Process Improvement: Lead the Online Retailer Platform, working closely with the product manager to enhance product offerings and ensure alignment with AECO Energy Australia's strategic vision. Develop and implement new processes to optimize retailer and metering provider relationships, drive operational efficiency, and enhance customer experience. Knowledge Sharing: Facilitate the exchange of information and best practices between retailers, metering providers, and internal AECO Energy Australia teams to foster continuous learning and improvement. Identify opportunities for process improvements and cost reductions based on partner feedback to enhance AECO Energy Australia's competitiveness. Performance Management: Monitor retailer and metering provider performance against key performance indicators (KPIs) to ensure adherence to AECO Energy Australia's standards. Identify areas for improvement and work collaboratively with partners to develop action plans that deliver measurable results. Support the sales team on complex sales opportunities by providing in-depth knowledge of retailer and metering provider capabilities and requirements, contributing to revenue growth. Market Expansion: Build key relationships and processes as AECO Energy Australia expands to ensure sustainable growth and market leadership. Required Skills and Experience
Proven experience in supplier relationship management, preferably in the Australian energy retail or metering industry. Strong negotiation and contract management skills. Excellent communication and interpersonal skills, with the ability to build rapport and trust with stakeholders. Demonstrated ability to build and maintain strong relationships with internal and external stakeholders. Strong analytical and problem-solving skills with a focus on data-driven decision making. Proficiency in relevant software applications (e.g., CRM, contract management systems). 10+ years of experience in the energy retail or metering industry. In-depth understanding of the Australian energy market and regulatory landscape. Additional Considerations
The role may require frequent travel within Australia to meet with retailers, metering providers, and stakeholders. A deep understanding of AECO Energy Australia's business strategy and goals is essential. Company Information Registration No. 201708136W
Your application will include the following questions:
Which of the following statements best describes your right to work in Australia? Do you have experience in a role that requires relationship management experience? How much notice are you required to give your current employer? Are you willing to undergo a pre-employment medical check? Do you have a current Australian driver's licence? #J-18808-Ljbffr