Supervisor - Electrical Power Generation In this role as Supervisor – Power Generation , you will lead the Power Gen team and provide technical and customer support to diagnose and execute complex repairs to generators and components at the customer's site.
In this role, you will make an impact in the following ways:
Establish and continually develop productive customer relations and ensure prompt and efficient attention to customer needs.
Apply the use of specialized tools and follow documented procedures and policies to diagnose and complete complex repairs at the customer site.
Perform preventative maintenance activities as per documented schedules and standards on power generation products in the field.
Escalate unresolved issues to product specialists/Supervisor.
Coach and develop technicians and/or apprentices and transfer knowledge and experience to others; may provide work direction; may review repair plans, parts lists, etc.
Complete required documentation, such as service worksheets, timesheets, warranty claims, and quality documents via handwritten forms or business system input screens.
Complete training in line with skill and business requirements.
Maintain service vehicle and tools for cleanliness and proper operation.
Ensure adherence to all relevant Health, Safety & Environmental policies, procedures, and legislation, and report any issues/incidents to site management and their supervisor.
To be successful in this role, you will need the following:
Vocational diploma from a relevant technical institution.
Significant field service work experience.
Knowledge of and/or experience with power generation products.
High Voltage / Low Voltage experience.
Experience providing technical advice and coaching to more junior technicians (preferred).
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