Founded in 2014, and listed on the ASX since 2015, Superloop's purpose is to enable better internet for Australian homes and businesses, by enabling challenger retail brands to take a larger share of the market, leveraging Superloop's Infrastructure-on-Demand platform.
Superloop operates in three segments of the market: consumer connectivity, business network and security solutions, and wholesale connectivity, all of which leverage Superloop's investments in physical infrastructure assets including fibre, subsea cables and fixed wireless, as well as Superloop's software platforms. Hundreds of thousands of homes and businesses rely on Superloop every day for their connectivity needs.
Business Unit Overview
Our Operations unit is the engine room of Superloop - responsible for maintaining and supporting all of our products and internal technical infrastructure to ensure the best possible service to both our customers and our very own business. Our Operations unit is responsible for ensuring that the business has the technical capability and capacity to deliver services to all Superloop customers ranging from Home Broadband to International Wholesale.
Role Purpose
Senior Account Director works to build industry relationships and proactively identify opportunities to bring new Wholesale clients onto the Superloop network through the provision of service on our advanced fibre networks. Their primary focus will be to drive new business and opportunities with clients and key decision makers to create new sales opportunities to grow the Superloop Business as well as sustain existing services. Senior Account Directors are critical to achieving long-term organizational strategic goals - through building key customer relationships, identifying business opportunities, negotiating and closing business deals, and maintaining extensive knowledge of current market conditions.
Key Responsibilities
Build, maintain and grow the Wholesale customer portfolio to meet sales targets.
Develop a pipeline of opportunities and drive them to closure, through responding to RFP's, customer quote requests, preparing business cases, and utilizing the Superloop product portfolio.
Provide accurate reports around sales plans and opportunity forecasts.
Analyze market intelligence and formulate sales account growth plans.
Manage multiple strategic initiatives simultaneously, engaging with internal & external stakeholders.
Coordinate internal personnel to ensure that customer operational & commercial outcomes are fulfilled via the utilization of Superloop products and services.
Qualifications and Experience
A background in new Business Development / Account management / Technical Solution Sales.
Experience operating within the IT / Telecommunications industry, and particularly adept at understanding and selling connectivity services.
Demonstrated experience in managing complex and large customers whilst ensuring portfolio longevity and profitability.
Competent at presenting and negotiating value propositions with C-Level executives.
Adept in operating with G-Suite and/or Microsoft Office suite applications.
Ability to understand and apply commercial acumen.
The ability to build strong internal relationships, and influence stakeholders of different functions and levels.
Time management and the ability to meet tight deadlines under pressure.
Superior written and verbal communication skills with the ability to communicate to people in a range of positions.
The attitude to win collaboratively.
University Graduate - Business / Technical Discipline.
Ability to self-motivate and work independently.
Responsible for achieving new business sales targets. This will be achieved by creating new customer relationships and managing the existing account base.
Achieve individual & collective team targets - new business, revenue & margin.
Create a winning team culture and positive working environment.
Lead with customer-centric behavior and industry-leading CX.
Work collaboratively with cross-functional teams.
Share our ambition of being the fastest growth player in the challenger space.
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