Permanent Opportunity Work collaboratively with external and internal stakeholders. Provide side by side customer focused/technical coaching and mentoring to team members in Brisbane CBD location.
The purpose of this role is to deliver exceptional customer experience and claims performance. The Customer & Technical Advisor will work collaboratively with the Leader to:
Direct customers to challenge and develop business processes and strategies. Drive an improved customer experience, efficiency, and claims performance in line with Group strategy, legislative requirements, and Customer Vision. Coach and mentor the claims teams to ensure exceptional customer service and sound decision making. Maintain a constant customer focus by working with customers, team members, and third parties to find solutions consistent with their needs and business objectives. Resolve complaints in a timely manner. What You'll Do (not limited to): Act as the subject matter expert for relevant claims teams in the area of specialisation, serving as the primary point of contact for all technical queries relating to policy, legislation, product knowledge, systems, processes, or procedures. Provide specialist technical and/or professional advice for the authorisation and approval of claims payments, claim assessment, and ongoing management, applying analysis and experience to arrive at the correct course of action. Provide technical expertise and support to ensure ongoing quality decisions and outcomes. Participate in Collaborative Claims Reviews by providing technical advice and guidance on claims management to drive outcomes on claims strategy. Provide subject matter expertise into team training and initiatives as required, ensuring a best practice approach is considered. What You Will Bring: Experience in Insurance or financial services focused on Customer Service and delivery to service standards. 5+ years Technical Claims or Senior Claims Advisor experience is desirable. A commitment to delivering a quality, differentiated experience to all customers. A commitment to increasing customer experience and delivering high quality solutions within required timeframes. Ability to make commercial decisions in line with delegated authority. What's in It for You: Competitive salary package. Discounts of up to 25% on our various Insurance products. Flexible working environment and arrangements; genuine focus on work-life balance. Numerous discounts with our corporate partners (retail & shopping / travel & holiday / health & wellbeing). Support and various programs for our people (Employee Assistance Program (EAP), Health & Wellbeing, Study Support, Employee Referral Program, Facilities for nursing mothers, Company share options, Social club, Years of Service Recognition). Employee Benefits | Suncorp Group What You Will Love About Working With Us: Better outcomes for customers take innovation, care and a laser focus. As part of the Suncorp Group, we're the go-getters working at the heart of some of Australia and New Zealand's most trusted names in banking and insurance to deliver just that – and then some.
Here, you'll be equipped with all kinds of support and opportunities to make an impact, because our commitment to brightening lives extends to all our incredible people too. In an organisation that measures success through the results we deliver for our customers, communities and each other, you'll thrive knowing you're making a genuine difference along the way.
Suncorp has been awarded Employer of Choice for Gender Equality (EOCGE) by the Workplace Gender Equality Agency (WGEA) for seven years in a row. Chase the sun, apply online today.
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We believe we are at our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.
If you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact for a confidential conversation.
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