Job posted: 30/05/2024 Organisation: Victorian Civil and Administrative Tribunal (VCAT) Occupation: Other Reference: VG/C00247 • Audit Tribunal cases throughout various stages of their lifecycle, ensuring quality assurance. • Correspond with internal stakeholders to provide procedural advice and resolve escalated queries. • Identify training gaps and implement solutions in collaboration with Planning's team leader.About UsThe Victorian Civil and Administrative Tribunal (VCAT) is a justice service that resolves a wide range of disputes for the Victorian community, including renting, planning, and consumer disputes. VCAT is committed to delivering an accessible service for all Victorians and is transforming our digital products and services to make it faster, easier, and more convenient for people to come to the tribunal.About the RoleThe Subject Matter Expert (SME) reports to the Deputy Registrar in the Planning and Environment Division (PED). It forms part of the PED Registry leadership and works alongside another SME and the Team Leader, who is responsible for delivery of end-to-end training and resource allocation to support BAU role is a technical expert in Planning, with well-developed knowledge of the jurisdiction, its processes, procedures and systems. The role delivers functions that support the delivery of timely and accurate end to end processes that support members, hearings and SME is responsible for undertaking robust quality assurance processes, including the auditing of all files to ensure they are hearing-ready. Through this work the SME plays a key role in identifying knowledge gaps and process issues, contributing to improved staff training, capability development and continuous improvement roles are a point of escalation for enquiries and more complex tasks and may be involved in the delivery of end to end processing for some proceedings.About YouExperience in Planning is desired.Demonstrated ability to apply complex legislationHow to applyClick the 'Apply Now' button, ensuring you include the following in your application:resume responses to the online questionairre are mandatory for consideration of your applicationOther informationCSV is the employer of staff at Courts Group. CSV has a firm commitment through its Koori Employment Plan to increase participation of Aboriginal and Torres Strait Islander people across our value the unique backgrounds, experiences, and contributions that each person brings to our community and encourage and celebrate diversity. Those from the LGBTQIA+ community, women, people of all ages, with disabilities, culturally and linguistically diverse people, and those who are neurodiverse, are encouraged to aim to create a workforce that reflects the community in which we you require adjustments to the recruitment and selection process or require an alternative format to any of the application material, please don't hesitate to get in touch with the Position Contact listed in the Position Description. 4 jobs are currently listed for Victorian Civil and Administrative Tribunal (VCAT) Job type:Full timeJob classification:VPSG3Contact:#J-18808-Ljbffr
