The Study Tour Manager will play a pivotal role in supporting the Business Development & Engagement division by organising study tours for students from China Partners to Global Partners, and from Global Partners to China Partners. Study tours to Global Partners for students enrolled in joint programs and joint schools at China Partners are an important tool in promoting transfer opportunities, so that more students transfer from their program in China to the campuses of Global Partner universities. Study tours from Global Partners to China help China Partners to internationalise, and can also be utilised to promote the Global Partner as a destination for Chinese students. This position requires an experienced and highly organized individual capable of managing complex tasks, facilitating high-level team coordination, and executing strategic initiatives. The ideal candidate will possess well-developed leadership and communication skills, integral to the success of the role.
Responsibilies:
Program Development: Design and develop inbound to and outbound from China study tour programs that provide students with meaningful academic and cultural experiencesEnhance the readiness for Chinese students to transfer to Global Partner institutions.Collaborate with relevant staff at China and Global Partners to align tour content with students' academic backgrounds and interests.Logistics Coordination: Manage all logistical aspects of the study tours, including partner institutions, international and domestic travel arrangements, accommodation, site visits and cultural activities, to ensure the smooth operation of the tour.Contract Management: Negotiate, manage, and monitor contracts with all partners involved in the study tours, including partner institutions, travel agencies, accommodation providers and local service providers.Interdepartmental Liaison: Liaise with other AEMG departments and branch teams to ensure seamless coordination and communication throughout the study tour project.Collaborate on the selection of staffing support, ensuring they meet the required standards and are well-prepared for their roles.Budget Management: Manage the study tour budget, including preparation of quotations, monitoring expenses and providing financial reports to the program management team.Participant Coordination: Manage the selection, registration, and pre-departure briefing of students and staff participating in study tours.Act as the primary contact for staff for information about the tours and address any concerns.Safety and Compliance: Ensure that all aspects of the tours comply with relevant legal, safety, and ethical standards, both in China and in the destination countries.Prepare risk assessments and contingency plans to handle emergencies effectively.On-Tour Management: Provide branch and on-ground support staff full briefings of their roles and responsibilities when accompanying students and university staff on study tours, ensuring that tour objectives are met and that students have a positive experience.Act as the main liaison between the partners, and AEMG chaperon staff during the tour.Post-Tour Evaluation: Collect and analyse feedback from students and other stakeholders to assess the tours' effectiveness in achieving stated goals.Prepare detailed reports on tour outcomes, including student satisfaction and, in the case of Chinese students, readiness for transfer to Global Partners.Track project outcomes in relation to students' transfer applicationsMarketing and Promotion: Collaborate with the marketing team to promote study tours, highlighting benefits to prospective students and their families.Develop promotional materials and participate in informational sessions to encourage participation in study tours.Work with the marketing team on the development of content and usage of visual material (videos, photos and writeups)
Requirements:
Qualifications: Tertiary qualification (bachelor or above)Project management experience is necessarySkills & Knowledge:
Experience in international higher education, in particular short-term student mobility is a mustClient / stakeholder management experienceAbility to communicate in ChineseAttributes:
Strong organizational skills and the ability to manage complex logistics.Excellent verbal and written communication skillExperience in contract management and negotiation.Proficiency in budgeting and financial management.Understanding of cross-cultural communication and sensitivity to the needs of Chinese students and university staff.The role is primarily based in Melbourne, some national and overseas travel may be required.