At ENTAG we help businesses thrive! We are a technology services business, partnered with Australia's largest telecommunications supplier, delivering innovative ICT services and solutions to small, large, enterprise and government customers. Our growing team is made up of Business and Technology Consultants, Project Managers and end-to-end Solution Delivery Experts.
About the Position We are seeking an Inside Sales Specialist to work closely within the Complex Order Management team and with existing Entag customers to provide product advice, quotes, and product information to segmented customers. They are responsible for maintaining existing relationships with managed customers and supporting pricing and product-related enquiries within the group.
In this role you will: Provide and follow up on transactional quotes for existing customers across all domains adhering to Entag's pricing and procurement policy. Manage customer requests via multiple platforms including email, ticket portal and phone. Support both internal and external stakeholders with pricing and product information within a timely manner delivery and providing exceptional customer experience. Seek guidance or provide guidance on product and service-related enquiries in collaboration with internal teams. Work closely with vendors and suppliers to ensure that solution-oriented and fit-for-purpose product information is delivered to our customers. Support order fulfillment processes and provide timely updates to customers. Deliver on smaller order management and procurement transactions for existing and new customers removing requirement for sales team to fulfill these requirements. Identify and share larger lead opportunities with the wider sales team. Communicate with customers and internal & external stakeholders regularly. Maintain accurate records of all sales activities, including customer quotes, supplier quotes and any additional correspondence during the sales process. Support with internal procurement. About You: You will have:
Previous experience in the IT/Telco Hardware industry. The ability to demonstrate a basic level of technical understanding across multiple domains relating to hardware and services. Effective communication and interpersonal skills to communicate professionally. The ability to multitask and prioritise customer requests whilst also being able to communicate any delays or setbacks that may impact customers. Ability to provide accurate information and pricing to support customers and maintain relationships. Ability to problem solve and handle objections with confidence to achieve the best outcomes for customers and teammates. We offer: Career progression underpinned by our learning platform and role and/or team pathways. Flexibility around hours and office location with WFH available. Additional leave options including birthdays off, service recognition leave days and purchased additional annual leave. Reward and Recognition Program. Team social events including running/walking club and hiking group adventures. How to apply If this role sounds like you, please click on the apply button and follow the prompts. We will get in touch if you are shortlisted for this opportunity.
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