Job no: 524203
Brand: Cruiseabout
Work type: Full time, Hybrid, Part time
Location: Queensland
Categories: Leisure Travel & Retail
Key Responsibilities Quoting, booking and invoicing cruise bookings and packages Ensure that KPIs are met, meeting and exceeding monthly sales targets Support and handle walk-in, email & telephone enquiries efficiently and accurately Maximise sales opportunities by upselling & cross-selling Monitor and action all relevant mailboxes daily Maintain accurate and comprehensive product information in order to deliver and generate sales Who are you? Proven experience working in a customer service environment and working towards sales targets Minimum 2 years' retail or wholesale experience in the Cruise or Travel Industry GDS experience Exceptional focus on details, adept problem-solving skills, and thrive under pressure Ambitious, highly motivated, and proficient in organizing tasks efficiently What you'll Enjoy: Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work Australia New Zealand Pty Ltd.
Our People: FCTG is an Equal Opportunity Employer and encourages all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability.
Development: Individualised Learning & Development pathway options.
Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia's leading retailers, health and wellness discounts, financial planning advice, employee share plan and more.
Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more.
Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within.
Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym.
Mental Health: Support and Employee Assistance Program for staff and family.
Social: Regular awards nights, social team building and industry events, with the opportunity to attend global conferences (Los Angeles in 2025).
Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave.
Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment.
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