Head of Sales and Customer Service - Broadbeach, QLD Job no: 524873Brand: IgniteWork type: Full timeLocation: QueenslandCategories: Leisure Travel & Retail, Leadership The ideal candidate will be a visionary leader who can inspire performance, foster collaboration, and implement strategies that balance immediate results with long-term success. The role involves leading, mentoring, and supporting Team Leaders to effectively manage and motivate their teams. Key Responsibilities: Fostering a high-performance culture, driving sales targets and KPIs, and ensuring alignment with company goals. Being a role model in sales, customer service, and leadership while promoting a customer-first approach to enhance the overall customer experience. Analyzing performance metrics to identify areas for improvement and collaborating with Team Leaders on action plans to address challenging areas. Overseeing daily operations, managing resources, ensuring compliance with policies and regulations, and working closely with senior leadership to define and execute departmental objectives. Developing strategies to balance short-term performance with long-term growth and sustainability. Collaborating with other departments and proactively identifying improvement opportunities in processes, tools, and team structures. Who You Are: Proven track record as a Sales Manager or in a comparable leadership role within a high-energy, fast-paced sales environment. Experience managing Team Leaders or supervisory-level staff in a sales-driven organization. Demonstrated ability to achieve and exceed sales targets and KPIs. Exceptional leadership, coaching, and motivational skills. Strong strategic thinking and problem-solving capabilities. What You'll Enjoy: Ongoing brain power-ups and skill sharpening, plus occasional escapes to bucket list destinations. Catapult your career across a network of brands and businesses in an evolving industry. Say no to full price! Nab discounts on travel and more thanks to our sweet rewards program. Access to industry-leading health and well-being programs and financial advisors. Set up shop in a swanky beachfront office in Broadbeach, with a golden ticket to public transport and parking perks. Enjoy social events to promote networking, celebration of wins, and sometimes just for fun! Take volunteer leave as part of giving back to the local community. Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes. #J-18808-Ljbffr