About Demi Education Group Demi Education Group is a leading training provider, dedicated to teaching the highest professional standards in a range of personal services and related qualifications. Demi Education Group is majority owned by funds managed by Armitage Associates Pty Ltd (Armitage). Armitage is an independently owned Australian growth equity fund manager investing in businesses within Australia and New Zealand. Armitage has operated since 2016 and currently has more than A$600 million of funds under management.
Demi Education Group is committed to becoming the leading provider in its sector through quality education delivered via its growing campus network that delivers practical training through a clinic environment. Through strong relationships with industry and employees. the Demi Education Group ensures students have a pathway to career success.
With four Registered Training Organisations, the Demi Education Group provides fully accredited Certificate and Diploma Courses in Beauty Therapy, Nail Technology, Makeup Artistry, Hairdressing, Barbering and Massage and Post Graduate courses in Dermal Science and Cosmetic Medicine. We operate six campuses across Queensland and Aspire clinics located in Perth, Melbourne, Sydney and the Gold Coast. We focus on quality education coupled with an exceptional student experience to produce job-ready graduates.
Position Overview: We are currently seeking a dedicated and dynamic Student Support Officer to join our team on a full-time basis. It would be highly desirable for the the ideal candidate to have experience in vocational education in a student support / administration role (although not essential). They must be passionate about student success, highly customer focused and confident being proactive when supporting students. The Student Support Officer, holds a pivotal role in the student journey, serving as one of the primary points of contact with students enrolled from Certificate III through to post graduate level.
The role will be responsible for communicating with students via phone, email and through the Student Management System - aXcelerate. The role is responsible for accurate and proficient entering data accurately into aXcelerate, updating and maintaining student records, reporting to relevant team members and maintaining a compliant framework.?Other tasks will be assigned as needed and based on skill levels. Comprehensive training will be provided to the candidate to develop strong customer service skills and ensure their success in this position.
About you: High attention to detail and strong organisational skills Passionate about student outcomes and a can do attitudeStrong interpersonal and verbal communication skills to effectively engage with team members, students, trainers and stakeholdersExcellent written communication skillsSrBe able to collaborate within a team to produce desired outcomes Ability to multitask and prioritise tasks effectively, ensuring timely processing of student administration activities Personal Attributes Purpose and results driven.Diplomatic, personable, and professional.Methodical and organised approach to their work.Sound judgement, particularly when things need to be escalated.Student focus. Candidates from all states are encouraged to apply. The successful applicate will be required to work at the closest campus or clinic to where they live.
The ideal candidate will have: Experience working in an RTO or in Vocational Education and Training (VET)? Knowledge of VET Student Loans, reporting and administration Knowledge of government funding requirements for state-based training Knowledge of Trainee and Apprenticeship enrolment, managementKnowledge of International Student managementExperience with the following programs: Microsoft Office Suite, aXcelerate, Xero, TCSI/PRODA and Debit Success Why you should join our team: Collaborative Culture - We value open communication, teamwork, and the exchange of ideas, fostering an environment where everyone's contributions are valued and respected.
New Innovative Thinking - Progress is at the heart of what we do, working together to establish efficient and innovative systems to promote team and student support.
Graduation Focus - Our goal is to help students succeed. Working together as a team we pride ourselves on building a strong framework of success for all students.
If you are enthusiastic about helping students achieve their academic goals and thrive in a fast-paced environment, we encourage you to apply.
Please submit all applications with a cover letter addressed to Harmony Thuresson. Applications close 5th December 2024 COB.
Only shortlisted candidates will be contacted.