Student Support Assistant

The Opportunity In this role, you will efficiently handle student inquiries through phone, email, and in-person interactions, delivering timely and accurate information. You will enhance student engagement by sharing relevant resources and directing students to appropriate services. Additionally, you will maintain student records with precision using CRM tools, ensuring data integrity and confidentiality.
About you: You possess excellent communication skills, enabling you to engage and support a diverse student population effectively. You handle sensitive situations with empathy and maintain strict confidentiality. You are reliable and capable of working both independently and as part of a team.
To be successful you will possess: Proven experience in a customer-focused role, ideally in higher education; High proficiency with CRM systems and digital tools for record management; Quick to learn and adapt to new systems and processes; Strong problem-solving skills to manage priorities effectively. Contact For a confidential discussion, please contact:
Joe Del Vecchio
Team Leader, Service Centre
Telephone: 07 5456 3419
Email: ******
Applications for this position close midnight, Wednesday, 20 November 2024.
A completed application includes a resume, noting your application will be reviewed in alignment with the requirements discussed in this advertisement.
Culture & Benefits: Our collaborative, passionate and welcoming culture is what really sets us apart. Modern teaching & research facilities. Professional development and career pathway opportunities. We are a proud recipient of the prestigious Athena SWAN Bronze Award, granted as part of the Science in Australia Gender Equity (SAGE) initiative. APPLY NOW

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