Student Support Administrator Student Engagement Continuing, full-time $67,608 to $73,210 (HEO4) Plus 17% employer superannuation Salary packaging options are available 5 weeks annual leave plus Christmas week shutdown, per annum Applicants must have appropriate Australian work rights for the duration of this position (UNE will not provide sponsorship for this position) Acknowledgement of Country The University of New England (UNE) is a regionally based, globally networked university renowned for the quality of its student experience and the excellence of its research specialisations. In addition, UNE pioneered teaching to external students making it the most experienced provider of distance and innovative online education. UNE emphasises its people, staff and students' growth and development. We aspire to be a leader in innovation and change and a centre for the Armidale and the North-West communities. Equity, diversity and inclusion are central to the core values of UNE and we are committed to engaging, supporting and growing a richly diverse workforce. From the Oorala Aboriginal Centre at the heart of our campus, to the inclusive organisations such as the UNE Ally Network, the UNE Women's Society, and the many international cultural groups - all will feel valued and respected at UNE. You will embody the UNE values and strive to be Open, Enquiring, Exceptional and Making a Difference. Additionally, you will be committed to achieving the goals embedded in the Future Fit Strategic Plan Future Fit 2021-2030: Personalised Learning Journeys, Empowering Communities, and Building Resilience. About the role The Student Support Administrator (SSA) will provide day-to-day administrative support to the RE-ISM, as well as providing support to the Student Consultative Committee (SCC). The SSA will be cross-trained in all relevant aspects of student retention and student engagement across the Student Experience portfolio and wider university, and will support personalised student experiences in every area of their work. About you If you are interested in supporting student success and enhancing their university experience while utilising skills in administration, customer service, and communication then this role would be a great fit for you! We are seeking someone who has organisational skills and an attention to detail to streamline processes and ensure effectiveness to benefit our student cohort. An effective communicator is paramount to this role, someone who cand respond promptly and accurately to inquiries while providing valuable advice to both staff and students, and who has experience in working with various stakeholders of all levels in order to facilitate meetings and collaboration. About the Department Five teams work in collaboration in the Student Experience portfolio: Library Residential System Student Grievance Unit Student Services Wellness Centre The overall goals of the portfolio, across teams, are to support and service: Student retention Student engagement Transformative and personalised student journeys Staff working within the Student Experience portfolio work in-concert with other University staff, including within the Faculties to ensure a joined-up, high quality student experience. Staff also work in partnership with students to encourage and develop student agency and co-contribution. About Armidale Armidale is an attractive and vibrant city that combines all the features of a bustling regional town centre with the tranquility of rural living. It boasts gourmet restaurants and cafes, boutique shopping, quality schools and sporting facilities. Surrounded by mountain gorges, waterfalls and national parks, Armidale's natural beauty and distinct seasons make it an ideal place to live and thrive. To find out more, visit https://www.visitarmidale.com.au/experience Enquiries and additional information To discuss this role please contact Jessica Garr, phone: 02 6773 5516, email: ****** Closing Date: Midnight, Sunday 19 May 2024 Reference No: 224053 For further information about this position, please see the Position Statement below. To Apply Please submit the following documents by clicking the Apply Now button below: Your application should be comprised of: i. Covering letter addressing applicant's suitability for the position based on key functions of the role detailed in the Position Description; ii. Current CV; iii. Certified qualifications cited in your application for this position. About Our Process At UNE, we are committed to employing individuals who meet the requirements of this role and align with our values. All applicants will be contacted and advised of an outcome. The successful candidate will be required to undertake pre-employment checks prior to commencing in this role as indicated in the position statement. Please visit our Privacy Statement to understand how your information is collected, stored, accessed and used. National Police Check If you are the successful candidate for this role you will be required to provide UNE with a National Police Check prior to your commencement. Please note that people with criminal records are NOT automatically barred from applying for this position (unless there is a particular requirement under law).
