The opportunity
The Student Success Adviser will support a portfolio of students through their learning journey with the College.
The focus will be to provide exceptional and proactive student support ensuring our students are engaged and managing their studies to completion.
This role is responsible for cultivating a supportive, holistic student environment centered on engagement and uncompromising customer service.
The primary focus is to drive student retention through active cohort management and progression planning.
Educating and empowering students to manage their own studies.
You will be able to offer timely and effective customer service and support to assist students with early intervention plans, course progression, re-enrolment, return to studies, course direction to completion outcomes.
Primary Responsibilities:
Calling students, regular consultations, group consultations, support webinars and regular touchpoints across all stages of the student study journey, managing general enquiries, course progression planning and enrolment, study load management, study support access and documentation.
Identifying and proactively supporting any students at risk for failure or non-completion of studies and exit support strategies.
Providing a collaborative, solutions-focused approach to empower students to overcome any obstacles that may impact their ability to commit to their studies.
Drive re-enrolment and retention targets through efficient progression and re-enrolment planning consultations aligned with course outlines.
Actively participating in Student Orientation and engagement activities to support building student connections.
Providing regular updates on the success of your cohort from the student database and cohort dashboard management.
About you
A relevant Bachelor's degree and/or experience providing support to students
Customer service experience in a fast-paced professional environment with a passion for education and student support
Experience in a higher education setting preferred
Experience in using CRM systems and reporting
Strong communication (verbal and written) and interpersonal skills with proven ability to build rapport at all levels
Ability to operate effectively in a team, contributing positively to team operations and working relationships
Ability to demonstrate the qualities of initiative, sensitivity, tact and loyalty and an appreciation for the need for confidentiality and discretion
Ability to engage in robust conversations with professionalism and respect to reach solution-focused outcomes
A student service mentality and respect for balancing both people, policies, procedures and business needs
Demonstrated ability to multitask and work to deadlines both autonomously and as part of a team
Why work with us
We embrace diversity as part of our need for a culturally competent and confident workforce.
We value our people, as such we focus on their continued professional development as well as their physical and mental wellbeing.
Perks of working at Endeavour College include:
Competitive remuneration and hybrid setup
Employee Assistance program
FREE UNLIMITED clinic consults in all of our disciplines
15% off all clinic dispensary and retail products
Beautiful campuses all located conveniently to public transport
Staff events
To Apply:
If this role sounds like something you're interested in, please hit apply and submit an application!
For any questions regarding this role, please email ****** and a member of our team can be in touch!
Questions about your identity help us appreciate the diversity of individuals looking to work at UP Education, ensuring we're attracting applications from people with identities and perspectives that are as diverse as our students.
We are an equal opportunity employer.
As part of our commitment to equity, we work to ensure a fair and consistent interview process.
We celebrate diversity and we are committed to an inclusive work environment.
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