Deliver excellence in customer service and provide efficient administrative support to Students and Staff across the University Minimum 3 days or 21 hours per week roster availability required Must have the ability to work on-campus (Camperdown) HEO 2 step 1 $45.93 per hour plus Super About the opportunity The Student Centre team support all enquiries to the University of Sydney via a face-to-face counter service, phones, and online customer service channels.
We are currently looking for Student Centre Cards Assistants who will undertake to deliver excellence in customer service and administrative support by processing student card collection requests and other enquiries related to University card collection.
a minimum of 3 days/21hr per week roster availability is required.
compulsory on-campus training required for 2 weeks Mon-Fri full time, in November.
student Centre staff are required to work onsite current students, returning parents, recent graduates and working holiday visa holders will be considered for this position and are encouraged to apply.
This role will require you to: assist with card collection set-up and pack down as required and ensure that all card collection equipment is kept secure throughout the card collection period follow Student Centre guidelines to ensure that identity checks are conducted as part of the card collection process distribute University cards and accurately record collection information in the Student University Card Management System (Transact) and on the Current Student Contact Centre (CSCC) SharePoint Use a range of systems to ensure cards are working correctly.
(Such as Transact, Sydpay, Gallegher, Teams and Excel.)
Refer students to information on emergencies and safety on campus.
Respond to non-standard and specialised card collection requests and where necessary directing enquiries to the Student Centre for resolution About you experience in working in a high volume, fast paced, customer centric environment strong organization and time management skills high level of proficiency in Microsoft Office package (in particular Microsoft Excel) and have the ability to learn new systems quickly and efficiently excellent high-level communication skills - including verbal and written, and can make the complex simple in your daily interactions fast learning and willing to take on new challenges in an agile work environment ability to talk and update notes in enquiry management system simultaneously good time management and punctuality Sponsorship / work rights for Australia Please note: Visa sponsorship is not available for this position.
Pre-employment checks Your employment is conditional upon the completion of all role required pre-employment or background checks in terms satisfactory to the University.
Similarly, your ongoing employment is conditional upon the satisfactory maintenance of all relevant clearances and background check requirements.
If you do not meet these conditions, the University may take any necessary step, including the termination of your employment.
EEO statement At the University of Sydney, our shared values include diversity and inclusion and we strive to be a place where everyone can thrive.
We are committed to creating a University community which reflects the wider community that we serve.
We deliver on this commitment through our people and culture programs, as well as key strategies to increase participation and support the careers of Aboriginal and Torres Strait Islander People, women, people living with a disability, people from culturally and linguistically diverse backgrounds, and those who identify as LGBTIQ.
We welcome applications from candidates from all backgrounds.
How to apply Applications (including a cover letter, CV, and any additional supporting documentation) can be submitted via the Apply button at the top of the page.
For employees of the University or contingent workers, please login into your Workday account and navigate to the Career icon on your Dashboard.
Click on USYD Find Jobs and apply.
For a confidential discussion about the role, or if you require reasonable adjustment or any documents in alternate formats, please contact Michael Abelardo , Recruitment Consultant Recruitment Operations, by email to ****** The University of Sydney Click to view the Position Description for this role.
Applications Close Thursday 03 October 2024 11:59 PM
