Student Central Coordinator

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Student Central CoordinatorApply locations St Lucia Campus
Time type Full time
Posted on Posted Today
Job requisition id R-47080
Student Affairs Division
This is a full-time fixed-term position through to September 2025 with salary in the range $89,861.38 - $96,402.32 (HEW 6), plus a generous super allowance of up to 17%.
Join our dynamic team and experience the rewarding work of supporting students at Student Central.
Bring your flexibility, adaptability, and strong communication skills to this fast-paced environment offering an excellent opportunity to work with a diverse range of students and contribute to a positive and inclusive campus culture.
Based at our St Lucia campus
About This OpportunityStudent Central serves as a vital hub for students at the University, offering essential information and support in a welcoming environment.
This busy and dynamic space provides a range of services, including student ID card production and hosts various student engagement events.
As the Student Central Coordinator, you will play a crucial role in ensuring the success of Student Central by leading and developing a high-performing team, enhancing service delivery, and fostering a positive student experience.
You will be responsible for recruiting, training, supporting staff, managing information resources, and collaborating with key stakeholders to continuously improve service quality.
Key responsibilities will include:
Service Coordination and Delivery: Oversee day-to-day operations at Student Central, coordinating services and ensuring high-quality service delivery.
Team Leadership and Management: Recruit, train, and supervise a team of casual staff, ensuring their effective performance and professional development.
Stakeholder Engagement and Collaboration: Coordinate service provision with key stakeholders across the University.
Quality Assurance and Improvement: Monitor student feedback and identify opportunities for process improvement.
About YouRelevant experience in customer service and service delivery, preferably in a tertiary education environment.
Understanding of university processes, services, and systems, or the ability to quickly acquire this knowledge.
Ability to lead a team, develop a positive workplace culture, and deliver high standards of service.
Excellent communication and interpersonal skills, with the ability to effectively interact with clients and stakeholders.
You must maintain unrestricted work rights in Australia for the duration of this appointment, and may be required to complete background checks including, criminal history and education checks.
Employer sponsored work rights are not available for this appointment.
About UQAs part of the UQ community, you will have the opportunity to work alongside the brightest minds, who have joined us from all over the world.
Everyone here has a role to play.
As a member of our professional staff cohort, you will be actively involved in working towards our vision of a better world.
By supporting the academic endeavour across teaching, research, and the student life, you will have the opportunity to contribute to activities that have a lasting impact on our community.
Join a community where excellence is at the core of our culture, contributions are valued and a range of benefits and rewards are available, such as:
17% superannuation contributions, 17.5% annual leave loading.
Access to flexible working arrangements including hybrid working options, flexible start/finish times, purchased leave, and a condensed fortnight.
Health and wellness discounts – fitness passport access, free yearly flu vaccinations, discounted health insurance, and access to our Employee Assistance Program for staff and their immediate family.
Cheap parking and on campus childcare options.
Want to Apply?All applicants must upload the following documents in order for your application to be considered:
Cover letter addressing the 'About You' section
Resume
For more information about this opportunity, please contact Catherine at ******.
For application queries, please contact ****** stating the job reference number (below) in the subject line.
Applications close 22 Jan 2025 at 11.00pm AEST (Job Reference Number - R-47080).
Please note that interviews have been tentatively scheduled for 3 Feb 2025.
UQ is committed to a fair, equitable and inclusive selection process, which recognises that some applicants may face additional barriers and challenges which have impacted and/or continue to impact their career trajectory.
Candidates who don't meet all criteria are encouraged to apply and demonstrate their potential.
The selection panel considers both potential and performance relative to opportunities when assessing suitability for the role.
We know one of our strengths as an institution lies in our diverse colleagues.
We're dedicated to equity, diversity, and inclusion, fostering an environment that mirrors our wider community.
We're committed to attracting, retaining, and promoting diverse talent.
Reach out to ****** for accessibility support or adjustments.
If you are a current employee (including casual staff and HDR scholars) or hold an unpaid/affiliate appointment, please login to your staff Workday account and visit the internal careers board to apply for this opportunity.
Please do NOT apply via the external job board.
Welcome to the University of Queensland (UQ) Careers Page!Acknowledgment of Country:The University of Queensland (UQ) acknowledges the Traditional Owners and their custodianship of the lands on which UQ is situated.
We pay our respects to their Ancestors and their descendants, who continue cultural and spiritual connections to Country.
Why Choose UQ?At the University of Queensland, we are proud to be one of Australia's leading research and teaching institutions, consistently ranking among the top 50 universities worldwide.
As a member of the prestigious Group of Eight (Go8) universities, UQ is widely recognised for its intensive focus on research and teaching excellence – evidenced by our numerous accolades including more teaching awards than any other Australian University and reflected in UQ being the number one recipient of ARC Fellowships and Awards nationally across all scheme years (totalling 452 awards worth $339 million).
Our state-of-the-art facilities, libraries, and cutting-edge research centres offer unparalleled opportunities for academic and professional growth.
With five faculties, a number of globally recognised research institutes, and over 100 research centres, we attract an interdisciplinary community of more than 7000 staff, supporting more than 55,000 current students from over 137 countries.
Career Development and Support:UQ is dedicated to supporting the career aspirations of our students and staff.
Our comprehensive career services provide personalized guidance, skills development, and networking opportunities to help you achieve your professional goals.
Whether you are a student seeking internships and job placements or a staff member looking for career advancement, UQ is here to support you every step of the way.
Diverse and Inclusive Community:UQ values equity, diversity and inclusion and seeks to reflect the broader community by attracting and retaining high-quality staff from a range of backgrounds.
Our commitment to equity, diversity, and inclusion aims to ensure that everyone at UQ feels valued and empowered to achieve their full potential.
We are particularly interested to hear from people who bring diversity to UQ – whether that be gender identity, LGBTQIA+, cultural and/or linguistic, Aboriginal and/or Torres Strait Islander peoples, or people with a disability.
Join the UQ Community:Whether you are a recent graduate, an Academic, or an experienced professional, UQ offers a wide range of opportunities to help you grow and succeed.
Explore our current job openings, discover our programs, and become part of a community that is dedicated to creating lasting, meaningful impact for the communities in which we live and work.
For more information about working at UQ and our employee benefits (such as generous leave provisions, 17% superannuation, flexible working arrangements, and health and wellness discounts) please visit Why Work at UQ.

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