Apply now Job no: 557024
Work type: Full-time
Location: Melbourne - Burwood
Categories: Administration, Student Services, Customer Service
Based at our Melbourne, Burwood Campus Full-time and Fixed term until 25th November 2025 Flexi-span role, Outside business hours and Saturdays Why work with us? At Deakin you will have access to benefits such as a variety of leave options including generous parental leave and the ability to purchase additional leave; flexible working arrangements to help manage your work-life balance; ongoing learning and development opportunities to grow your career; an inclusive and supportive culture and environment to work in, both online and on campus.
As a Student Adviser, you will: With a customer mindset, clarify expectations and respond promptly to student requests, queries, or complaints to ensure student needs are met to agreed standards and timelines. Provide basic advice to students and make appropriate referrals to other areas of the University. Collect and analyse information and data from a variety of appropriate sources to solve work problems and present information in a clear, structured, concise and tailored way by focusing on key messages. Ensure information is understood and meets audience needs. Understand local processes, prepare standard documents, manage records, regularly track progress of work tasks and identify key issues for appropriate escalation. Engage in process improvement activities and adopt new ideas, approaches and changes to work practices. Show initiative, generate new ideas and shares those ideas with others in the work area to improve process and practice. Contribute feedback and suggestions and identify situations in which change is needed to improve policy and practice. Use knowledge of continuous improvement principles to analyse current processes and practices and create practical, simple and accessible solutions to problems after considering multiple perspectives. To be successful, you'll have: Completion of a Degree without subsequent relevant work experience; or Completion of an Associate Diploma and at least two years subsequent relevant work experience; or An equivalent combination of relevant work experience and/or education and training. Experience in administration and related activities in a large organisation with complex administrative structures, policies, and procedures. Here's how to apply: Please submit your updated resume and a short cover letter outlining your skills and experience.
For a confidential discussion regarding this role, please contact Kueni Burton (Student Central Hub Coordinator) on
Please note: This is a flexi-span role, if you would like to know more about the working hours please contact Kueni Burton. For a copy of the position description, please see below:
Applications for this position close on Sunday 7th July 2024. Are You Ready? Deakin is a Victorian university with a global impact. We are an agile, dynamic, and innovative university committed to making a positive impact through our excellence in education, research and innovation and the contributions we make to the wider community.
We understand that our reputation has been built on the dedication and expertise of our staff and we offer a dynamic and diverse working environment with opportunities to grow and develop careers. We believe that a progressive, thriving culture will ensure that people choose to come, and stay at Deakin and contribute to our ongoing success.
We value diversity and aim to build an inclusive environment that champions, embraces and respects differences. We support and encourage applications from Aboriginal and Torres Strait Islander people, and people of all abilities, cultures, sexual orientation, and genders.
Advertised: 21 Jun 2024 AUS Eastern Standard Time
Applications close: 07 Jul 2024 AUS Eastern Standard Time
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Play a key part in enhancing student experience and fostering success within Deakin's Student Central Hub
Play a key part in enhancing student experience and fostering success within Deakin's Student Central Hub
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