STRATEGIC PROGRAM MANAGER – CONSUMER – SYDNEYAt Allianz, we're proud to be named one of the Best Workplaces in Australia 2024 and a Great Place to Work. We're one of the world's leading insurance and asset management brands, with a workforce as diverse as the world around us, which is why we hire the very best people to further our commitment to securing the future for our people and customers.
We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being. Let's care for tomorrow, so we can create a better future together, for everyone.
Primary Purpose: The primary purpose of this role is to coordinate the Consumer roadmap of strategic initiatives, leading the planning, prioritization, implementation, and changes to ensure the successful embedment into frontline teams.
About the RoleCollaborating with Consumer Senior Leaders to identify, prioritize, and deliver Consumer programs focused on achieving strategic priorities, while ensuring change management plans and communication strategies for all initiatives are well defined and executed.Developing and maintaining a consistent project and change management framework that delivers a single coordinated Consumer project pipeline and change management plan.Managing the impact assessment and implementation of changes to frontline teams within Consumer to ensure the efficient and effective embedment of change.Facilitating team engagement, ensuring all change management and continuous improvement activities align with learning and development, business performance reporting, and workforce planning disciplines.Providing project delivery leadership and advice, engaging across Consumer divisions to accelerate the delivery of initiatives.Advocating and negotiating at a senior level with stakeholders to ensure the customer perspective is at the forefront of design thinking.Understanding the objectives of each Consumer Initiative Request (IR), determining their respective importance, and actively influencing technology to ensure the delivery of Consumer priorities.Working closely with the Project Integration Managers for the Consumer divisions to ensure alignment of activities, including status reporting and communications.About YouExperienced program manager experience in the management and delivery of programs or multiple projects within financial services will be highly regarded.Knowledge of Jira, Confluence and delivering in Agile ways of working highly desirable.Transformation experience into Contact Centres highly desirable.Sound understanding of project governance and project management methodologies.Relevant tertiary qualifications or equivalent experience in Project Management or Project Support roles.Strong working knowledge of Contact Centre infrastructure and industry.Exceptional ability to plan and prioritize effectively, organize tasks, and manage competing resources and demands.Proven capability to manage change through the initiation and promotion of organizational transformation, leveraging effective process, collaboration, and communication to foster commitment and participation.Expert financial management skills with the ability to articulate financial benefits and project implementation costs.Highly developed consulting and influencing skills, demonstrating the ability to co-create strategy and valuable analytical solutions with senior business stakeholders.Proven ability to identify, analyse, and assess inherent business risks and implement controls/actions to manage future sustainability.Excellent verbal and written communication skills, capable of communicating with audiences at all levels with clarity, impact, and influence.Benefits and PerksInclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer! For more details about our benefits, visit the Allianz Careers site.About Our CultureWe care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, and abilities are not only welcomed but valued for the perspectives and talents they bring to work.
We're committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.
Adjustments and SupportIf you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to for a confidential conversation.
Join us. Let's care for tomorrow. www.allianz.com.au/careers
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