About Resolution Life
At Resolution Life, we are resolutely committed to protecting the financial futures entrusted to us. For customers, advisers, companies, and the industry, we are making an impact worldwide. Resolution Life is a global life insurance group focusing on reinsurance and the acquisition and ongoing management of portfolios of life insurance policies. Resolution Life Australasia manages ~$30 billion in assets, services over 1 million customers with superannuation, investments, and life insurance policies, and has over 1000 employees across Australia and New Zealand. Why us?
We are committed to providing our customers with peace of mind that their life insurance, superannuation, and investment policies are in safe and trusted hands for the long term, through providing quality investment management, competitive premiums, and excellent customer service. We are one of the first life insurers globally to operate in an entirely Enterprise Agile environment and have a contemporary 100% cloud-based technology offering. The Role
The purpose of the Strategic Partnership Manager is to maintain and develop key relationships between Resolution Life and key licensees, brokers, and advisers across Australia to ensure we retain as many policyholders as possible. You'll have a deep understanding of the value levers of Life Insurance policies; this role will "hold the pen" on key relationships to both retain key customers and develop ongoing relationships to execute on our intermediated distribution strategy. Some of the things you will be accountable for include:
Ability to identify existing relationships to nurture and build trust with key advisers, licensees, and brokers. Understand drivers of satisfaction and dissatisfaction for advisors and proactively manage expectations and service outcomes to overcome. Develop a strategic planning craft to establish, maintain and nurture key relationships with Resolution Life's business in Australia. Be the voice of the Adviser and deliver feedback into the business to drive exemplary product and service standards to the market. Utilise data to respond to advisor sentiment to drive significant uplift in satisfaction scores. Establish partnership collateral and brand requirements, ensuring effective marketing and activation strategies. Foster strong partnerships for our broader partnership resources such as Advisor Service Managers and Trustee Relationship Managers. Conduct product and training sessions to educate distribution partners about Resolution Life products and services. Be up to date with current market conditions and competitor trends to deliver to Resolution Life advice partners and key stakeholders.
What you bring:
You will have the ability to thrive in a fast-paced, dynamic environment and feel comfort in a changing environment. You'll also have: Proven track record of success in business development, including developing deep partnership and relationship management skills within the Australian life insurance industry. Competitor knowledge in retail and group Life Insurance underwriting with an understanding of what product and underwriting benefits drive personalized value for their business and customers. Strong knowledge of life insurance product value chains, distribution channels, and market dynamics. Proactive relationships with industry working groups and associations to drive outside-in thinking.
Critical Skills At Resolution Life, we have identified the following critical skills which are key to success in our culture: Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations. Critical Thinking: Thoughtful process of analyzing data and problem-solving data to reach a well-reasoned solution. Team Mentality: Partnering effectively to drive our culture and execute on our common goals. Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions. Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.
What Will We Do For You:
Our culture underpins our values and guides our decision-making. It's also what makes Resolution Life a great place to work. Resolution Life Australasia supports virtual working, and our enduring primary place of work continues to be "virtual" with the physical office and home office used interchangeably. We recognize that our workers can contribute and connect equally regardless of where they are located, and we have seen and experienced the wellbeing and benefits that come from working at home. This means some of us work at home most of the time, in the office most of the time, or a balanced mix. Every day is an opportunity to grow – and we hope to offer our people a career, not just a job. The learning and development opportunities we offer include supporting the completion of executive-level short courses, access to leading online learning tools, on-the-job training, and mentoring by highly experienced business leaders. Join us
Before commencing employment in this role, you will need to provide two references, full working rights, and complete police and credit checks through an online provider. As an equal opportunity employer strongly committed to working in a diverse and inclusive workforce, you will be provided with any support or accessibility requirements throughout your interview process. Please feel free to contact our Talent Team directly at
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