Competitive salary + opportunity for annual performance bonus + car allowance Long term career and personal development opportunities Work for a great leader and team While this role would suit someone who has a loss adjusting/claims/property management/strata background, we are open to hearing from you if you are a tradesperson or have worked in a similar field where you can apply your transferrable skills to managing claims from start to finish.
About Our CultureAt Crawford, we value our people; as such, we hire for attitude and train for skill, and offer a supportive and positive work environment so our people are always developing their skills and expertise to thrive in their role.We are seeking someone that can do the job, but just as important, are able to add to the already great culture of our team and can demonstrate the qualities below, because it's who you are.Drive – you are intrinsically motivated to give your best that is manifested through the high quality of your work and customer service.Integrity – you are impeccable with your word and follow through on your commitments.Growth mindset – you encourage collaboration in every interaction and welcome feedback in order to grow and also impart your learning with your team.
About the OpportunityJoining the Strata team as a Loss Adjuster, you will become an integral part of our strong team, that will ultimately assist in restoring our customers' lives, where they've faced loss or damage to their properties.You will be confident in managing and completing Strata site inspections, ascertaining cause and extent of damage, appointing trades/other relevant specialists, and providing a seamless end-to-end claims experience for the customer.Benefits include a competitive salary, opportunity for annual performance bonus, car allowance, laptop, company phone, and many other company benefits.Please note the internal position title for this role is Strata External Claims Adjuster.
About YouYou will be calm and confident operator, that will: Be an expert communicator; empathetic nature; great listener – able to communicate concisely and tailor messaging (verbal and written) to their intended audience, which translates to high calibre reports for our clients Be a problem solver and have a curious persona; searches for the root cause/s and proactively finds solutions throughout the claim journey Be intrinsically driven to provide highest level of customer service that is always thoughtful and timely Have a growth mindset that values continuous learning and absorbs new information and change with ease Be resilient and focused on achieving positive outcomes for your key stakeholders Be willing to mentor and support your peers to improve the overall service we provide to our valued clients Key Requirements Deliver professional and excellent service when completing Strata site and desktop assessments, interacting with customers and clients Proactively communicate clear and accurate advice, solutions, timeframes and claim progress to all stakeholders Clearly document all decisions made and reasons, including ownership details, reserve changes and acceptance/rejection of claims Strata experience as a Loss Adjuster Loss Adjusting qualifications preferred, or professional qualifications applicable to the Loss Adjusting industry Trade qualifications would be advantageous Current and valid driver's licence