Storefront Experience Specialist - Part Time - Perth, ON
Hours: 1pm - 9:15pm Wednesday to Sunday
The Company:
Top Shelf Distillers' core objective is to provide memorable and unique experiences to all clients & community partners. We strive to find ways to create, grow and expand the offerings to our clients & community daily.
This intrinsic value is woven into everything that we do, from using locally sourced ingredients, supporting Ontario based non-profits, outreach response with Hand Sanitizer to those in need, hosting RV campers through Harvest Host and delivering goods directly to people's homes.
At the heart of all this is the distillery and the people who work tirelessly to make sure our clients needs are met and exceeded.
Your Role:
As a storefront experience specialist, you would play an integral role to ensure our clients leave with a lasting and memorable experience every time. You would be part of spearheading new initiatives for our staff and clients to celebrate our products and the company values. This would be achieved by...
Customer Experience Team
High level of engagement with all clients (take notes of questions they ask / are their needs being met?) send questions to . Being knowledgeable about the Top Shelf Distillers portfolio and what's coming up! Expanding and elevating our "Tasting Corner" & "Cocktail Shop" program & experience to clients. Part of team developing events at the distillery level and the distillery grounds. Working in the community for pop-up events. Sales + Tracking / Goals
Provide daily exceptional client interactions & transactions. Daily review of the sales at storefront level – What are the runners? Are there products that need a boost? Create new innovative ways to sell goods to clients. Be aware of NPS scores on a monthly level: Net Promoter Score - gives us metrics on the experience our clients receive with us and how we can improve. Support & report on new company launches – Cocktail Kits / promotions. How are they performing at storefront level? Fulfilment of daily pick-up order needs for our online sales channel platform through Shopify. Weekly meeting to report on progress of sales? What can we do better? Inventory and POS
Monthly inventory counts at storefront level. Comprehensive knowledge of our POS (shopify) & Online shopping platforms (Shopify). Help with integration with new hardware improvements needed for system. Technical Requirements for the Position
Smart Serve WHMIS Micro BootCamp training to learn basics of distilling, blending and equipment within the facility Training for Shopify POS terminal / Shopify Sales channel / Spreadsheet input & tracking Transportation #J-18808-Ljbffr