Steamatic Central West is growing at a rapid rate and are looking for like-minded people to join our team/family.
Our family-owned and operated branch is based in Orange and services the entire Central West NSW.
Steamatic is the industry leader in fire, flood & mould restoration within Australia.
We are looking for an enthusiastic Customer Service Officer to join our team.
The successful applicant will have a positive attitude with good communication skills that can maintain consistent high levels of customer satisfaction.
Primary Accountabilities:
Generating and populating Assessment & Completion Reports following job attendance Submitting reports, invoices and relevant documents to Insurance Companies and Builders Generate time, materials and labour in preparation for invoicing following job completion Work to deadlines to ensure Key Performance Indicators are met (KPI's) Answering phones and responding to email enquiries Assist with general Admin duties where required, including data entry, database and file management Provide administration support to customers, crew and all other relevant stakeholders Liaise with customers including Insurance Companies and Builders for authorities, and key information on all allocations Communicate relevant information between Insurance Companies/Builders, Office Staff and attending Technicians Generate, review and format detailed contents inventory reports Other relevant tasks and duties as required Key skills and attributes:
Demonstrate intermediary competence in Microsoft Office suites Ability to work unsupervised and independently with the ability to complete tasks and meet set deadlines Possess a positive 'can-do' attitude to your work and being a team player How do your skills match this job?
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Your application will include the following questions:
Do you have experience in administration?
Which of the following Microsoft Office products are you experienced with?
Do you have data entry experience?
We believe that an Organisation is only ever as good as its people.
We know our people are exceptional not just in terms of their professionalism and expertise but in the pride they take in doing the job right the first time.
Since Steamatic's establishment in Australia in 1986, commitment, expertise and integrity is what has differentiated Steamatic to Australian industries.
Steamatic is Australia's leading provider of restoration, cleaning and disaster management services and provides unrivalled coverage of the domestic and commercial restoration and loss mitigation sectors.
Headquartered in Melbourne, Steamatic has a network of over 20 service response centres throughout Australia including Branch Offices in New South Wales, ACT, Queensland, South Australia and Victoria.
In addition, Steamatic has the capability, resources and infrastructure to attend anywhere in Australia where a catastrophe has occurred.
Our stated aim is to ensure our service and commitment to our clients meets our aspirations of quality and reliability whilst delivering an effective and cost-efficient service 24 hours a day, 7 days a week.
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