Administrative Assistants (Administration & Office Support) Full time WHO AND WHAT IS STEAMATIC BENDIGO? www.steamatic.com.au
We're part of the trusted Steamatic Franchise network, but at heart, we're a proud, family-run business based in Bendigo, with outlets in Shepparton, Mildura, Bundaberg, and Rockhampton.
We're passionate about helping local communities with disaster restoration services like fire and smoke remediation, flood and water damage repair, and mould removal.
Steamatic is a unique business delivering a wide variety of professional services.
Our mission is simple: to bring properties back to their former glory with care, compassion, and expertise. Our teams comprise of experts who are simply the best!
If you are looking for a fantastic opportunity to work with a stable, secure, and people-focused company, Steamatic, a leader in the insurance industry specializing in water, fire, and mould damage claims, is hiring a Customer Support Officer (CSO).
Hours: 38 hrs. per week, between the office hours 8am - 5.15 PM, Monday to FridayLocation: Epsom (near the Palm trees!), BendigoAbout the role Workload management of insurance home and contents claims.Liaising with Operations teams to ensure Assessment Reports are accurate.Writing reports on works performed and lodging with Clients and Insurers in the appropriate portals.Liaising directly with external Claims Administrators and Contents Assessors to discuss works performed.Ensuring KPI's are achieved.High volume, fast paced with supportive team.Entering data and updating claims via insurance companies online portals.What We're Looking For Experience: Insurance industry experience is ideal but not essential - a good attitude goes a long way!
Skills:
Exceptional customer service.Intermediate computer proficiency and familiarity with databases or portals.Competence with MS Office.Friendly and professional phone manner.Efficient multitasking and accurate data entry skills.Empathy and attention to detail.If you have the qualifications but lack experience, don't worry—we'll provide on-the-job training with our dedicated, experienced team!
What's on offer:Full training is provided,Be part of a friendly hard-working teamAnnual salary negotiated in accordance with candidate's experience.Superannuation as per legal requirementsHoliday and sick pay in accordance with Modern AwardHours: Full-time 38 hrs. (Mon- Fri between 8am and 5.15pm)Permanent position with paid overtime.Social functions and weekly team lunches.Respected organisation with stability & securitySupport & guidance from experienced managersPositive, challenging & rewarding environmentFuture career progression where great work is recognised & rewardedAdvancing in technology in a forward-thinking company, embracing initiative and innovationOur company values ensure all our people are our true HERO's.
H – Highest Ethics in all that we do,
E – Empathy to each other, our customers and business partners,
R – Return in profit and return in property – restoring lives, return on effort & recognition,
O – Opportunity to grow, to be the best version of ourselves and return for all shareholders.
We celebrate Responsibility, Integrity, Care, Excellence and Enjoyment. If these values resonate with you then you may be the new HERO we are looking for. Join us in creating a positive work environment where individually we are good, but together we are brilliant.
If the cape fits…… Then please apply, we'd love to learn more about you and why you think you are our next HERO.
You must be an Australian citizen or have unrestricted Australian working rights to apply for this role.
Applicants must provide a full National Police Clearance check.
Applicants must be willing to undergo any pre-employment fitness and medical assessments deemed appropriate for the position.
Please note due to the number of applicants, only shortlisted candidates will be contacted however we thank all candidates for their applications.
How do your skills match this job?Your application will include the following questions:
Which of the following statements best describes your right to work in Australia?How many years' experience do you have as a Claims Administrator?Do you have data entry experience?Do you have a current Police Check (National Police Certificate) for employment?What's your expected annual base salary?How much notice are you required to give your current employer?Are you willing to undergo a pre-employment medical check?Do you have a current Australian driver's licence?We believe that an Organisation is only ever as good as its people. We know our people are exceptional not just in terms of their professionalism and expertise but in the pride they take in doing the job right the first time.
Since Steamatic's establishment in Australia in 1986, commitment, expertise and integrity is what has differentiated Steamatic to Australian industries.
Steamatic is Australia's leading provider of restoration, cleaning and disaster management services and provides unrivalled coverage of the domestic and commercial restoration and loss mitigation sectors.
Headquartered in Melbourne, Steamatic has a network of over 20 service response centres throughout Australia including Branch Offices in New South Wales, ACT, Queensland, South Australia and Victoria. In addition, Steamatic has the capability, resources and infrastructure to attend anywhere in Australia where a catastrophe has occurred. Our stated aim is to ensure our service and commitment to our clients meets our aspirations of quality and reliability whilst delivering an effective and cost efficient service 24 hours a day, 7 days a week.
#J-18808-Ljbffr