Station Assistant Dispatch Location: West Croydon Train Station
Time Type: Full time
Posted On: Posted Yesterday
Closing Date: November 25, 2024
Arriva Rail London is an industry-leading train operating company, responsible for running the London Overground network under a Concession Agreement with Transport for London (TfL) and is part of the Arriva group.
Here at Arriva, we are on our way to becoming the leading passenger transport partner across Europe, delivering more than 2.2 billion passenger journeys across 14 different European countries every year. We have a vision to help shape a future where passenger transport is the best choice, through digitisation, sustainability, and continuous improvement. We want you to join us at the forefront of the passenger transport industry!
We have an exciting new role in the Customer Experience space here at Arriva Rail London. We are on the hunt for a Station Assistant Dispatcher to join our team!
You will be a customer service ambassador for Arriva Rail London, with the goal to continuously exceed our candidates' expectations.
Responsibilities: You will be fully supporting the running of a right time railway, considering train performance in all duties which include reporting delayed trains as well as documenting the reasons for the delays to the operating control. Alongside this, you will be assisting in the loading of trains at the platforms, encouraging customers to use the full length of the platforms, and supporting the locking of train doors thirty seconds prior to departure. Consistent liaison with Conductors, Drivers, Operations staff and Control to ensure the safe and timely departure of trains. You will also be tasked with communicating effectively with customers and other Arriva Rail London staff to ensure that they are advised of any delays or cancellations of service updates. As the Station Assistant Dispatcher, you will have to remain visible to customers at all times, approaching them when they are in need of assistance, ensuring that customer comfort is a top priority. Where facilities are available, you will also be required to make public announcements with the goal to keep customers informed with accurate and up to date information. Qualifications: The ideal individual will have come from a customer experience background and will have had experience responding effectively to customer queries whilst continuously meeting the needs of all customers, in a busy environment. Strong communication skills are essential for this role. Experience of working well in a team environment to achieve overarching business goals. You will also need to have the ability to analyse problems, to develop a clear understanding of issues whilst gathering relevant information to make informed decisions. The ideal candidate would have a strong understanding of the railway as well as contract management, but this isn't essential. Our benefits include: Free Travel for you and a nominated person at your address on TfL Network - this alone worth total £5,200 per annum Discounts on European rail services after 1 year of service Free travel on Arriva branded rail services around the country 75% discount off of season tickets on other Train Operating Companies Arriva Village – web based discounts on various products/services on the high street Employee Assistance Programme – 24hr helpline, covering a multitude of subjects At Arriva we acknowledge the importance of our people's diverse experiences, talents, and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success.
If you require any reasonable adjustments to be made to the application or interview process, please don't hesitate to let us know.
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