Management (Information & Communication Technology)Full timeKonica Minolta is innovative, robust and continually evolving. From printing, scanning and copying to cloud storage and robotics, our award-winning products and solutions help companies to transform and move information faster. Our people make this possible. We strive to create and maintain an inclusive workforce as diverse and capable as our class-leading solutions. We actively encourage women and those from diverse backgrounds to apply for our roles.About the roleApplications are now being invited for the position of State Service Delivery Manager in our Brisbane Office.Reporting to the State Manager, the State Service Delivery Manager is responsible for ensuring the delivery of exceptional customer service, consistent product reliability and provide strong team leadership. The State Service Delivery Manager manages the ongoing service relationship with Konica Minolta Customers, and leads, develops and manages a highly skilled service delivery workforce.Key RequirementsTo excel in this role, we're ideally looking for candidates with backgrounds and skills of the following:Oversee the presentation of service to customers while making sure the service levels are met, effective and profitable.Oversee the workshop and service delivery process.Manage and develop the service delivery team with regular and systematic meetings and reviews, in line with organisational objectives (Performance for Growth).Oversee the Queensland Dealer service network.Lead the service delivery team's focus on innovation and continual improvement.Engage key customers ensuring all contracted service deliverables are met, this includes regular customer-facing meetings and being a single point of contact for service delivery exceptions.Manage the State P&L costs relating to the Service Delivery team.Support sales teams with the creation and presentation of quarterly reviews for allocated accounts within the team area.Assist with implementations and provision of services, in conjunction with the Project Management Office and Professional Services teams.Promote new revenue streams.Communicate the company vision and service.Essential requirements for this role:Strong people management, numeracy, communication, presentation skills and a proactive approach are essential attributes for this role. The ability to work collaboratively with internal branch and head office stakeholders, as well as a proactive approach to networking within the Queensland Business and Government community, will be critical aspects of this role.As per Konica Minolta compliance procedures, the successful candidate will be required to undertake background checks.Why Konica Minolta?You will enjoy a collaborative team culture where you will be supported and empowered to contribute your ideas and identify opportunities to develop your team and yourself. We are dedicated to the values of diversity and inclusion and have a firm commitment to ethical practices and corporate responsibility.Konica Minolta is committed to providing a working environment that is inclusive and fair to both women and men. Progressive policies such as our domestic violence policy; paid parental leave and flexible workplace policies enable our people to balance work and life responsibilities.Your application will include the following questions:Do you have a current Police Check (National Police Certificate) for employment?Which of the following statements best describes your right to work in Australia?Do you have customer service experience?How many years of people management experience do you have?How many years' experience do you have as a service delivery manager?How much notice are you required to give your current employer?What's your expected annual base salary?
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