Full timeJoin our growing team of changemakers at Neighbourly Strata!About NeighbourlyNeighbourly Strata is an innovative, national strata management business with hubs in key geographical locations in NSW and VIC. We are on a journey to help people live better.We're gathering the best people in the business - and changing it, for good. We're looking for people who know there's a better way to do strata - one that's better for everyone - including you!We are seeking an experienced State Manager to join our successful team in VIC and drive our customer-centric approach.About the RoleAs State Manager, you will:Lead strategic planning and execution for state-wide operationsDrive business development and client retention through exceptional service deliveryOversee operational excellence and financial performanceMentor and develop a high-performing, customer-oriented teamEnsure compliance with strata legislation and risk managementKey ResponsibilitiesCustomer-focused with a commitment to service excellence and NPSDevelop and implement state-specific growth strategiesManage stakeholder relationships, including clients and developersLead business development initiatives with a strong emphasis on customer valueEnsure legislative compliance and risk mitigation to protect our customers' interestsManage budgets and financial performanceAbout youAbout 5 years' proven leadership experience in strata managementEnergetic, enthusiastic, with a can-do attitude and passion for customer satisfactionStrong strategic thinking and business acumenExcellent communication and negotiation skillsCustomer-focused with a commitment to service excellenceWhat We OfferCompetitive salary packageOpportunity to shape and grow a state-wide operationCollaborative and innovative work environmentWe'd love to hear from you!Neighbourly is an equal opportunity employer and promotes diversity and inclusivity.Your application will include the following questions:How many years' experience do you have as a state manager?Which of the following statements best describes your right to work in Australia?What's your expected annual base salary?How much notice are you required to give your current employer?
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