About Airwallex Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 100,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.
Proudly founded in Melbourne, we have a team of over 1,500 of the brightest and most innovative people in tech located across more than 20 offices across the globe. Valued at US$5.6 billion and backed by world-leading investors including Sequoia, Lone Pine, Greenoaks, DST Global, Salesforce Ventures and Mastercard, Airwallex is leading the charge in building the global payments and financial platform of the future. If you're ready to do the most ambitious work of your career, join us.
About the Team
As a Staff Product Designer in our customer Onboarding Team at Airwallex, you'll collaborate closely with cross-functional teams to ensure the feasibility of design and craft experiences that seamlessly connect our customers' needs with Airwallex's product capabilities as they onboard onto our platform. Your role will be instrumental in shaping user experiences that are both intuitive and effective.
What you'll do
You'll be leading projects and improvements to our customer Onboarding processes and experiences. Gathering the requirements of our different internal domains, our customers, and delivering World Class improvements and optimisations to our customer Onboarding experience. You will also provide coaching and mentoring to the more junior members of this team.
Responsibilities:
Support and shape the evolution of Airwallex from a design perspective; ensure consistency with and contribute to our brand and product architecture. Partner with Product Managers, Engineers, Product Strategists, and Writers to define problems & goals, map user flows, prototype interactions, and drive innovative new solutions. Successfully develop and launch high-quality work that advances our mission of growing businesses beyond borders. Provide indirect leadership and mentorship to more junior designers. Build strong relationships with leaders inside and outside of core product teams; strong communication and executive stakeholder management skills. Have a keen understanding of research methods, technological, business and user opportunities and constraints. Scopes project work (in partnership with PMs and engineers) and helps define the design process and timeline. Have a good understanding of Figma and other industry-standard design/research tools. Qualifications:
7+ years of experience in product design within a software environment. Excellent UX, visual and interaction skills and craft — a master in your field. Defines the design direction and process and can lead others through it. Experience with making complex information, tools, and services easily digestible for your audience. Strong storytelling, presentation, communication and stakeholder management skills. Experience designing for SaaS products. Equal opportunity Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don't regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.
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